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Summary of reviewsPark Hall Hotel & Spa Lancashire, a member of Radisson Individuals, is admired for its scenic and peaceful location surrounded by tranquil woodlands and a picturesque lake. Its proximity to the motorway and local attractions makes it convenient for travelers. The hotel is praised for its modern facilities, clean and spacious rooms, and friendly staff, contributing to a relaxing ambiance and providing good value for money.
Breakfast offerings receive mixed reviews; many guests enjoy a delicious and hearty meal, particularly the English breakfast, which is both flavorful and filling. While some appreciate the variety and prompt service, others find the breakfast schedule too early and occasionally encounter shortages or quality issues.
Dinner at the hotel impresses many with high-quality food, friendly staff, and a pleasant atmosphere. Dishes like burgers and steaks are highly praised, despite occasional long wait times and basic menu selections. Service recovery is noted positively, with complimentary meals offered when delays occur.
Rooms at the hotel are noted for their cleanliness, comfort, and modern touches, though some guests experience issues like uncomfortable mattresses or minor maintenance problems. The hotel maintains a peaceful atmosphere and offers warm hospitality, enhancing guest satisfaction.
Cleanliness across the hotel is consistently noted, with immaculate public areas and tidy rooms contributing to an inviting atmosphere. Housekeeping is frequently commended, and staff interactions are overwhelmingly positive, enhancing the guest experience.
Staff at the hotel are frequently praised for their friendliness and efficiency, especially at reception. While generally polite and accommodating, a few instances of rudeness and understaffing are noted, impacting service quality at times.
The spa and leisure facilities are undergoing refurbishment, potentially enhancing future experiences. Current feedback reflects some dissatisfaction due to closed facilities, although optimism remains high for improved amenities once renovations are completed.
Beds receive diverse feedback, with some guests praising their comfort and cleanliness, while others experience issues with mattress firmness and broken beds. This indicates room for improvement in providing consistently comfortable accommodations.
Overall, Park Hall Hotel & Spa offers a pleasant stay characterized by its beautiful setting, friendly staff, quality dining, and generally satisfying accommodations, promising further enhancement through ongoing renovations.
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