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Summary of reviewsHampton By Hilton Kocaeli Symbol receives mostly positive reviews for various aspects of the guest experience. The hotel's location is highly praised due to its direct connection to the Symbol Mall, offering guests easy access to numerous shops and dining options, making it a convenient choice for those looking to combine leisure with proximity to amenities. Guests frequently commend the cleanliness and comfort of the hotel, reinforcing the positive experience provided by its strategic location.
The breakfast at the hotel is well-regarded, with most guests appreciating the quality and selection that almost rivals a four-star experience. The service of made-to-order eggs is a notable highlight. While some guests call for more variety in fruits and pastries, the breakfast generally provides a satisfying start to the day.
Rooms are described as clean and modern, with ample space and features like sofa beds adding to the comfort. The overall ambiance is quiet, making it suitable for relaxation. However, some guests mention limited room space and issues with lighting and bed sizes, especially for larger groups. Despite these occasional drawbacks, the friendly and cooperative staff greatly enhance the guest experience.
The hotel's cleanliness is frequently acknowledged, with most visitors noting the high standards maintained throughout the property. The staff's dedication to a clean and pleasant environment is appreciated, although some guests have noted minor lapses in stains and carpet upkeep.
Commendations are abundantly bestowed upon the exceptional staff, who are recognized for their friendliness and helpful assistance. The reception staff, in particular, receive praise for their polite and efficient service, even though there are minor mentions of occasional inadequacies in handling complaints.
Overall, Hampton By Hilton Kocaeli Symbol delivers a positive and satisfying experience highlighted by its convenient location, excellent staff, and good breakfast offerings, making it a popular choice for travelers.
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