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Summary of reviewsCluj ApartHotel - VIVA CITY receives high praise for its strategic location near Iulius Mall and Iulius Park, which are easily accessible by foot, providing convenience for shopping and leisure activities. The area offers good connectivity through public transport and is complemented by nearby supermarkets, making it ideal for travelers seeking both comfort and practicality. The quiet surroundings and family-friendly amenities such as a park and playground further enhance its appeal.
Guests often highlight the friendliness and helpfulness of the staff, noting effective communication and quick resolutions to issues. However, there are mixed opinions regarding cleanliness and maintenance, with some visitors experiencing well-kept, comfortable apartments while others report issues such as mold, dust, and cigarette smoke. These cleanliness concerns, along with the need for upgrades in certain areas, suggest room for improvement.
The Wi-Fi service is generally satisfactory, offering reliable connectivity, though some guests face issues with access or connection quality. Meanwhile, parking facilities receive positive feedback for their security and convenience, with free parking available in a secure basement area.
Guest experiences with the beds are varied, with some finding them comfortable and others facing discomfort due to sagging mattresses and inadequate bedding supplies. Overall, while the location and staff quality stand out positively, improvements in cleanliness, Wi-Fi consistency, and bed comfort could enhance the overall guest experience.
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