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Summary of reviewsThe Best Western Westgate Inn is well-regarded for its favorable location, offering easy access to highways and nearby shops and restaurants. Its proximity to York College adds to its appeal, positioning it as an ideal base for various activities. Guests generally praise the breakfast for being satisfying and diverse, with fresh fruits and friendly staff being notable highlights. Although some suggest improvements such as adding hot cereal options and extending breakfast hours, the complimentary meal is appreciated by many.
Rooms at the hotel are frequently commended for their spaciousness and cleanliness, with standout features like king-size beds and en suite whirlpool tubs receiving positive mention. Despite minor issues such as lighting and hard-to-flush toilets, guests appreciate the overall comfort and the attentive housekeeping that keeps rooms fresh.
Cleanliness is a recurring theme in reviews, with guests consistently admiring the clean environment maintained by the friendly staff. While some specific areas such as bathrooms and certain outdated sections of the hotel could use attention, the general impression remains favorable.
The staff at Best Western Westgate Inn significantly contribute to a positive hospitality experience, praised for their welcoming and attentive service. Though communication challenges and less favorable interactions with night staff are mentioned by a few, the majority of guests feel well-cared-for during their stay.
Regarding bedding, feedback is mixed. While some guests find the beds comfortable, many express dissatisfaction due to noise from metal bed frames and worn-out mattresses. Comments suggest improvements in bedding quality could enhance the sleep experience. Overall, the Best Western Westgate Inn provides a comfortable stay with essential amenities, a prime location, and a generally supportive staff, though some areas may require enhancement.
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