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Summary of reviewsLos Pilares de Ronda Boutique & Hotel is set in a picturesque and serene location just a few kilometers from Ronda, offering guests a perfect retreat amidst stunning natural beauty. The hotel's enchanting surroundings feature scenic views, beautiful grounds with manicured lawns, small gardens and unique elements like whimsical peacocks, enhancing its tranquil and rustic charm. The proximity to Ronda provides a perfect balance of peaceful relaxation in a rustic setting and easy access to the lively town.
The breakfast at the hotel is highly regarded for its superb and extensive buffet featuring fresh, local products, including some from the hotel's own farm. Guests appreciate the variety and quality, though a few noted minor issues like limited quantities and occasional basic offerings. The breakfast staff's friendliness and helpfulness contribute significantly to the positive dining experience.
Dinner at Los Pilares de Ronda is another highlight with guests praising the delicious, high-quality meals made with estate products. The restaurant's ambiance, featuring options like dining by the fireplace or on a terrace with natural sounds, enhances the experience. Despite some minor criticisms regarding service speed and pricing, the overall dining experience remains a standout.
The rooms are often lauded for their comfort and rustic charm with many featuring semi-private gardens, patios, cozy fireplaces and modest kitchenettes. Guests particularly praise the comfort of the beds and the hotel's tranquil atmosphere. However, some rooms suffer from being dark and damp with issues like poor lighting, small bathrooms and a need for maintenance.
Cleanliness receives mixed reviews. While many guests commend the clean and well-decorated rooms and overall well-maintained facilities, others highlight issues like superficial cleaning, limescale in sinks and worn bathroom fixtures. Some concerns include musty smells, poor lighting contributing to a cold atmosphere and peacock droppings.
The staff at Los Pilares de Ronda consistently receive high praise for their exceptional service. Guests describe them as friendly, welcoming and attentive with several staff members like Maria, Ana and Fernando being singled out for their warm hospitality. The staff's dedication and personal care greatly enhance the overall guest experience.
The hotel's free Wi-Fi receives varied feedback. While it works well in public areas and has seen improvements, it remains unreliable in guest rooms with some guests unable to connect at all in their accommodations.
The pool area is a remarkable feature with beautifully maintained pools set amidst serene outdoor settings. The presence of a waterfall and a slide adds excitement for families, making it an inviting space for relaxation. Stylish seating options and the charming presence of animals like horses and peacocks further enhance the experience.
Los Pilares de Ronda is particularly ideal for families, offering a family-friendly atmosphere with amenities like a kids menu, baby beds, high chairs and a playground. The hotel's location provides both sun and shade, ensuring relaxation for all ages. The dedicated staff, coupled with safety and convenience features in the rooms, further make it a fantastic family destination.
The beds at the hotel garner mixed reviews. While many find them cozy and comfortable with good pillows and bedding, others report issues with the mattresses being too soft, hard or old, affecting their comfort.
Despite the hotel's beautiful pools and lovely grounds, some guests feel it falls short of its 4-star rating due to a lack of expected amenities and services, such as in-room coffee makers and refrigerators and noted issues with cleanliness and upkeep.
Overall, Los Pilares de Ronda Boutique & Hotel provides a charming and picturesque escape with excellent staff, delicious dining and a serene environment, though there are areas where improvements could enhance the overall guest experience.
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