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Summary of reviewsArt Hotel "Dynasty" in the city center comes highly recommended for its prime location. Guests appreciate its proximity to main attractions, historical sites and the central beach. Convenience is further enhanced by nearby cafes, shops, a restaurant and scenic spots like Castle Hill and Alexandria Park. The hotel is well connected with good transport links and ample parking space, making it an ideal choice for travelers.
Breakfast at the hotel is another strong point with guests praising its delicious and varied offerings. The availability of up to 8 diverse breakfast options, particularly catering to children, is noted. Breakfast is described as tasty, nutrient-rich and providing good value for the reasonable price of 100 UAH. The friendly and efficient service of the staff contributes to a positive breakfast experience, despite a few reviews suggesting a preference for nearby cafes.
Room feedback at the hotel is mixed. Guests appreciate the cleanliness, brightness and spaciousness with daily cleaning, fresh linens and essential amenities frequently mentioned. However, the lack of refrigerators and air conditioners in some rooms, along with occasional issues like presence of flies and bees and cold temperatures, detract from the overall comfort. Despite these drawbacks, the provision of essentials and general room upkeep remain positives.
Cleanliness throughout the hotel generally meets guest expectations with rooms and bathroom facilities being consistently clean. While there are occasional lapses, such as hair under the sink or unclean floors, the overall environment is perceived as clean and tidy, contributing to a pleasant stay.
The staff at Art Hotel "Dynasty" receive high praise for their friendliness, politeness and attentiveness. Guests often mention the helpfulness of individuals like Victoria, Anastasia and Tatyana. Despite some instances of mixed feedback concerning professionalism, the majority of experiences underline the staff's dedication to resolving issues promptly. Their integrity and responsiveness, exemplified by actions such as mailing back a missing charger, contribute to a positive guest experience.
One area identified for significant improvement is the beds. Numerous guests report uncomfortable mattresses, some with protruding springs and worn or stained conditions. In some cases, beds reportedly collapsed when sat upon. Although there are some positive comments about bed comfort, the general consensus points to the need for a substantial update of the bedding to improve overall guest satisfaction.
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