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Summary of reviewsThe Holiday Inn Express Hotel & Suites Franklin by IHG is highly regarded for its convenient location, excellent breakfast offerings, clean and comfortable rooms, impeccable housekeeping, and personable staff. Positioned near the interstate, the hotel provides easy access to Nashville and local attractions such as the Mint Gaming Raceway. Guests appreciate the proximity to dining options, including family favorites like Cracker Barrel, contributing to a restful and enjoyable stay. Despite the distance from Franklin, the hotel offers a peaceful retreat with professional staff and consistently clean rooms.
Breakfast at the hotel is a standout feature, praised for its variety and quality. Guests enjoy the diverse options, including bacon, biscuits and gravy, pancakes, and more, served in a clean and convenient dining area. The pancake machine adds an entertaining touch for families, while attentive staff ensure a well-stocked selection, enhancing the overall breakfast experience.
Rooms at the hotel impress with their cleanliness and comfort. Spacious accommodations feature updated decor and soothing colors, providing a restful ambiance. The cleanliness is consistently highlighted, with rooms, bathrooms, and common areas well-maintained. Comfortable beds contribute to a relaxing stay, and any minor issues are overshadowed by the pleasant environment and friendly staff.
The staff at Holiday Inn Express Hotel & Suites Franklin by IHG receives high praise for their friendliness and helpfulness. Guests consistently appreciate the approachable demeanor of the team, particularly Anthony at the front desk, known for his informative service. Breakfast staff also earn commendations for their kindness, contributing to the welcoming atmosphere of the hotel.
Overall, the Holiday Inn Express Hotel & Suites Franklin by IHG offers a dependable choice for travelers seeking comfort, convenience, and excellent service, making it an appealing option for both leisure and transit stays.
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