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Summary of reviewsNovotel Nancy, situated conveniently near the A31 and A33 highways, offers excellent accessibility for travelers seeking a tranquil stopover close to Nancy's city center. The hotel's strategic location ensures minimal noise despite its proximity to major routes and provides ample parking, including spaces for electric vehicles—further adding to its appeal for those on road trips.
Guests have largely positive things to say about the hotel's breakfast, often highlighting the extensive and varied buffet that caters to diverse tastes. The inclusion of regional products, fresh items and a dedicated kids' buffet enhances the morning dining experience, despite a few critiques about item variety, restocking efficiency and the overall value for money.
Dining at the Novotel Nancy restaurant garners a mix of reactions. Many guests praise the delicious and plentiful meals, excellent quality dishes and relaxing ambiance—especially the terrace dining option. However, inconsistency in food quality and service has been reported with some guests experiencing overcooked or lukewarm dishes, limited menu choices and lengthy wait times.
The rooms at Novotel Nancy are widely praised for their cleanliness, modern design and comfort. Guests appreciate the spacious layouts, quality beds and contemporary amenities, particularly in the family rooms. The hotel's soundproofing ensures a quiet environment, although some visitors have noted issues with room temperature and occasional unpleasant smells.
Cleanliness across the hotel is a consistently highlighted strength with rooms, public areas and amenities maintaining high hygiene standards. Despite a few isolated complaints about specific cleanliness issues, the overall sentiment is positive with well-maintained facilities contributing to a pleasant stay.
The hotel staff receive commendations for their friendliness, helpfulness and professional demeanor, particularly at the reception. However, some guests report inconsistent service experiences, citing instances of unfriendliness and a need for more staff during peak times to ensure efficient service.
Wi-Fi connectivity at the hotel is generally good with most guests finding it fast, reliable and suitable for work and streaming. While a few guests noted issues with Wi-Fi quality in certain areas, the overall experience is positive.
The outdoor pool is an attractive feature, especially for families, providing a clean and fun environment for relaxation. While there are some reports of maintenance issues, such as the pool being closed or poorly maintained during certain stays, the general consensus is that the pool adds value to the hotel stay.
The hotel's well-maintained and secure parking facilities, including spaces for electric vehicles, are frequently praised by guests. The convenience of copious parking spots and secure, monitored areas enhances the overall experience, accommodating various vehicle sizes and ensuring peace of mind.
In summary, Novotel Nancy offers a convenient and comfortable stay, particularly suitable for travelers on long journeys. With its excellent location, clean and well-equipped rooms and various amenities such as ample parking and a delightful pool, it ensures a restful and pleasant experience despite some areas requiring occasional improvements.
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