Resorts World Genting - Crockfords
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Summary of reviewsResorts World Genting - Crockfords consistently impresses guests with its excellent location and luxurious ambiance. Its strategic placement provides easy access to a wide range of attractions and amenities, including high-end casinos and direct connections to Sky Avenue. The hotel's location offers fantastic views, contributing to a serene and pleasant environment. The interior complements its prime location, enhancing the luxurious and accessible stay.
Guests frequently praise the cleanliness and well-maintained condition of the hotel. The rooms are described as spacious, elegant and equipped with modern amenities. Comfortable beds and well-equipped bathrooms, some with built-in steam baths, elevate the stay. The fantastic mountain views from the rooms add to the charm, while small touches like free snacks and bottled water enhance comfort. Despite minor issues such as occasional long distances from elevators or minor maintenance concerns, the overall room experience is highly positive.
The hotel receives mixed reviews concerning its dining options. The breakfast, while appreciated by many for its delicious selection, faces some criticism for limited variety and occasionally subpar service. Similarly, the dinner experience at the FUHU restaurant, despite the inclusion of complimentary cocktails and live shows, is noted for its limited menu and inconsistent food quality. Nonetheless, certain items like the Dim Sum receive specific praise.
The staff at Resorts World Genting - Crockfords are frequently commended for their hospitality. Key personnel such as the concierge and reception staff are particularly noted for their friendliness and helpfulness, making the check-in process smooth and welcoming. Despite occasional lapses in service, the majority of the staff are described as polite and willing to go the extra mile, significantly enhancing the guest experience. Highlights include thoughtful touches like giving teddy bears to children during check-in.
In terms of amenities, the hotel’s parking facilities are generally viewed as convenient with complimentary valet parking adding a luxury touch. Although some guests find the parking a bit confusing, the availability of a jockey VIP parking service and buggy service help ensure a smooth arrival.
Overall, Resorts World Genting - Crockfords lives up to its five-star reputation with many guests describing their stay as a true luxury experience. The evident attention to detail, combined with excellent service and luxurious amenities, positions it as a prime choice for travelers seeking comfort and an upscale retreat. Despite a few areas for improvement, the resort’s commitment to high standards and guest satisfaction remains clear, making it a highly recommended destination.
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Guests frequently praise the cleanliness and well-maintained condition of the hotel. The rooms are described as spacious, elegant and equipped with modern amenities. Comfortable beds and well-equipped bathrooms, some with built-in steam baths, elevate the stay. The fantastic mountain views from the rooms add to the charm, while small touches like free snacks and bottled water enhance comfort. Despite minor issues such as occasional long distances from elevators or minor maintenance concerns, the overall room experience is highly positive.
The hotel receives mixed reviews concerning its dining options. The breakfast, while appreciated by many for its delicious selection, faces some criticism for limited variety and occasionally subpar service. Similarly, the dinner experience at the FUHU restaurant, despite the inclusion of complimentary cocktails and live shows, is noted for its limited menu and inconsistent food quality. Nonetheless, certain items like the Dim Sum receive specific praise.
The staff at Resorts World Genting - Crockfords are frequently commended for their hospitality. Key personnel such as the concierge and reception staff are particularly noted for their friendliness and helpfulness, making the check-in process smooth and welcoming. Despite occasional lapses in service, the majority of the staff are described as polite and willing to go the extra mile, significantly enhancing the guest experience. Highlights include thoughtful touches like giving teddy bears to children during check-in.
In terms of amenities, the hotel’s parking facilities are generally viewed as convenient with complimentary valet parking adding a luxury touch. Although some guests find the parking a bit confusing, the availability of a jockey VIP parking service and buggy service help ensure a smooth arrival.
Overall, Resorts World Genting - Crockfords lives up to its five-star reputation with many guests describing their stay as a true luxury experience. The evident attention to detail, combined with excellent service and luxurious amenities, positions it as a prime choice for travelers seeking comfort and an upscale retreat. Despite a few areas for improvement, the resort’s commitment to high standards and guest satisfaction remains clear, making it a highly recommended destination.
Luxury Hotel
Recognized as one of the most luxurious hotels in Genting Highlands, Crockfords has received a Forbes Travel Guide 5-star rating for seven consecutive years (2019-2025). The hotel features a lobby with a floral installation by artist Rebecca Louise Law and offers elegantly furnished rooms and suites. Suites include in-room private steam baths and luxurious Greek Calacatta marble restroom fixtures. The hotel provides impeccable service.
Hotel Taking Steps Towards Sustainability
This hotel is part of Resorts World Genting, which demonstrates a commitment to sustainability. Group-wide efforts focus on responsible resource utilization and environmental stewardship.
Hotel for Honeymoon
This hotel offers luxurious accommodations and high-end amenities. The exclusive environment and top-notch service provide a special experience for honeymooners.
Family Friendly Hotel
A luxurious 5-star hotel with lavish rooms featuring plush bedding, marble bathrooms, and amenities such as Nespresso machines. It offers a premium experience for families seeking comfort and elegance.
Hotel with Free Wi-Fi
This hotel offers complimentary wireless internet access. It is a luxury hotel within the Resorts World Genting complex, ensuring high-quality connectivity and services.
Hotel with Parking
Crockfords, a high-end hotel within Resorts World Genting, provides premium parking facilities. Its luxury status ensures well-maintained and convenient parking for its discerning guests.
5-Star Hotel
Crockfords is known for its excellent service, luxurious accommodations, and tailored experiences. It has won the Forbes Travel Guide award for five years in a row and offers breathtaking scenic views. It offers a range of luxurious rooms, including Villas, Signature Suites with unique themes, Junior Suites, Superior Rooms, and Premier Rooms. It also features the FUHU pop-up dining restaurant at Crockfords Club to indulge in contemporary Asian fine dining in a dreamlike Sakura garden setting.
Guest Reviews
Resorts World Genting - Crockfords is highly praised for its excellent location. Guests often highlight that it is strategically placed, making it easy to access a wide range of attractions and amenities. The hotel boasts fantastic views and a nice environment, contributing to its appeal. The proximity to high-end casinos and its direct connection to Sky Avenue further enhance its convenience. Despite one comment suggesting the location is slightly removed from some main attractions, the general consensus is that the location is ideal within Genting. Additionally, the hotel's interior complements its prime location, providing a luxurious and accessible stay for visitors.
Resorts World Genting - Crockfords offers a mixed breakfast experience for its guests. While many visitors praised the breakfast for being nice with a good selection and delicious options, several others found the variety lacking and the quality below expectations. Some guests enjoyed the convenience of a breakfast included in their packages and commented positively on the tasty offerings and the pleasant seating arrangements. However, criticisms about limited choices, repetitive menus and cold food were frequent. The service during breakfast also drew mixed reactions with some finding it efficient and others experiencing delays and inattentiveness. The breakfast area itself was noted for being spacious and not overcrowded, though some felt it was too open. Overall, the breakfast experience at Crockfords is decent, but there is room for improvement in variety, quality and service to meet the high standards of the hotel.
Resorts World Genting - Crockfords offers a dining experience that has garnered a mix of reactions from guests. While the complimentary dinner at the FUHU restaurant and the inclusion of cocktails and live shows add an extra touch to the experience, many guests noted several areas needing improvement. The dinner options are primarily limited to Asian cuisine, leaving guests yearning for more variety, as the current selection seemed quite restricted. Several reviews pointed out that the food was often cold and the quality did not meet expectations with some particularly harsh comments regarding the taste and overall worth of the dinners.
The breakfast services echoed similar sentiments with long wait times for coffee and complaints about limited options. Crowded dining areas and slow table turnover further diminished the dining experience for many guests. However, the hotel did receive praise for certain specific items, such as the Dim Sum and the good overall food service was acknowledged by some reviewers.
Despite these criticisms, the hotel makes some efforts to boost the variety with buffet options and the festive Christmas decor and packages also aimed to enhance the dining atmosphere. Nevertheless, there is a clear call for expanding the menu options, improving food quality and enhancing service efficiency to fully meet the guests' expectations.
Resorts World Genting - Crockfords offers rooms that have received a plethora of positive feedback from guests. Many praise the spaciousness of the rooms, noting high ceilings and a modern, stylish design that exudes elegance. The rooms are described as beautiful, clean and well-maintained with functional layouts and a plethora of amenities. Guests particularly appreciate the comfortable beds and well-equipped bathrooms, some of which even feature built-in steam baths.
The views from the rooms are often highlighted with many enjoying a fantastic mountain view or a beautiful sea of clouds when opening the electric curtains in the morning. Free snacks and bottled water are small but appreciated gestures that add to the comfort of the stay. Cleanliness is repeatedly noted as a strong point with immaculately kept rooms and a pleasant fragrance around the campus contributing to a delightful ambiance.
While there have been some issues such as long distances from the elevator to rooms, occasional maintenance problems with room lighting and window cleanliness and certain areas having a bad smell, most guests find the overall experience to be positive. The comfort, spaciousness and aesthetic appeal of the rooms, combined with excellent service and good views, make staying at the hotel a pleasant experience.
Resorts World Genting - Crockfords is praised for offering exceptionally comfortable beds, drawing commendations for their cloud-like pillows and duvets. Guests frequently emphasize the super comfy nature of the beds. The king-size beds are noted for their comfort, although some guests suggest opting for a super king size for extra space. A few reviewers mentioned minor issues such as the main bed being excellent, contrasted with a below-average sofa bed and occasional itchy bedsheets. Some guests found the pillows too soft. Despite these minor points, the overall consensus highlights the resort's beds as a comfortable and restful experience, complemented by exceptional service from the moment of check-in.
Resorts World Genting - Crockfords consistently impresses with its remarkable cleanliness and well-maintained environment. Guests frequently commend the hotel for its beautifully clean rooms and amenities, which contribute to a comfortable and pleasant stay. The rooms are often described as spacious, elegant and well-equipped, enhancing the overall guest experience. Excellent housekeeping standards ensure that all facilities are kept in pristine condition, reinforcing the hotel’s reputation for meticulous upkeep. Visitors also note the professionalism and friendliness of the staff, adding to the overall positive impression. The hotel's cleanliness, combined with great views and a peaceful ambiance, makes it a fantastic choice for those seeking a comfortable and serene retreat.
At Resorts World Genting - Crockfords, guests consistently highlight the commendable hospitality of the staff. The concierge, Jahid and check-in receptionist, Joel, receive praise for their friendliness and helpfulness, making the check-in process smooth and welcoming. Catherin and the housekeeping team are noted for their attentive and friendly service. Additionally, the timely and thoughtful approach of the staff adds to the overall positive experience.
Despite occasional lapses in service such as unclear directions and reluctant assistance from some staff members, the majority of the team is described as extremely polite, friendly and willing to go the extra mile. The reception staff stands out for their excellent service, warm hospitality and a friendly demeanor that includes small touches like giving teddy bears to children during check-in.
Guests appreciate the excellent service quality and the staff’s polite and helpful nature. Butler service, particularly mentioned as a highlight, showcases the dedication to providing a memorable experience. Overall, the staff at Resorts World Genting - Crockfords embody friendliness and a high level of service, enhancing the guest experience with their professionalism and warm interactions.
Resorts World Genting - Crockfords provides an overall convenient parking experience for its guests. Many appreciate the complimentary valet parking, which adds a touch of luxury to their stay. Additionally, free parking options are available, including special valet services. Although some guests found the parking somewhat confusing, the resort offers a jockey VIP parking service, enhancing the ease and accessibility for visitors. The availability of a buggy service further assists in navigating the parking facilities, ensuring a smooth and stress-free arrival.
Resorts World Genting - Crockfords has garnered significant praise for its impeccable five-star status. Guests have consistently highlighted the hotel's excellent service and facilities, describing it as a real five-star experience with some even claiming it feels like a seven-star establishment. Its convenient location, connected to both the indoor and outdoor theme parks as well as a shopping mall, adds to its allure, making it a prime choice for travelers seeking luxury and easy access to entertainment and shopping. While there are occasional remarks questioning the five-star rating, the general consensus appreciates the hotel's above-average offerings typical of a five-star establishment.
Guests of Resorts World Genting - Crockfords frequently highlight the luxurious nature of their stay at the hotel. Positioned as a true 5-star hotel, it exudes a sense of luxury from the moment one steps into the elegant lobby till the very end of the stay. The hotel's prime location, connected to the main mall, adds to its convenience and charm.
Many reviewers appreciated the extraordinary views above the clouds of Genting, describing it as a world-class experience worth every penny. The hotel is praised for its comfortable beds and showers, which contribute to the overall luxury feel of the rooms. The decor is consistently described as new, clean and expertly designed, enhancing the sense of sophistication throughout the hotel.
Guests consistently commend the service team for their politeness and level of luxury, reflecting a commitment to high standards that meet and even exceed typical 5-star hotel requirements. Thoughtful touches like welcome fruit, macarons, personalized gifts for children and a pillow spray in the room further elevate the guest experience.
While some guests questioned the value for money, the general consensus highlights the resort's luxurious atmosphere and meticulously designed spaces. The hotel embraces a luxurious concept that offers a comfortable and upscale retreat for its visitors.
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Location
Breakfast
Dinner
The breakfast services echoed similar sentiments with long wait times for coffee and complaints about limited options. Crowded dining areas and slow table turnover further diminished the dining experience for many guests. However, the hotel did receive praise for certain specific items, such as the Dim Sum and the good overall food service was acknowledged by some reviewers.
Despite these criticisms, the hotel makes some efforts to boost the variety with buffet options and the festive Christmas decor and packages also aimed to enhance the dining atmosphere. Nevertheless, there is a clear call for expanding the menu options, improving food quality and enhancing service efficiency to fully meet the guests' expectations.
Rooms
The views from the rooms are often highlighted with many enjoying a fantastic mountain view or a beautiful sea of clouds when opening the electric curtains in the morning. Free snacks and bottled water are small but appreciated gestures that add to the comfort of the stay. Cleanliness is repeatedly noted as a strong point with immaculately kept rooms and a pleasant fragrance around the campus contributing to a delightful ambiance.
While there have been some issues such as long distances from the elevator to rooms, occasional maintenance problems with room lighting and window cleanliness and certain areas having a bad smell, most guests find the overall experience to be positive. The comfort, spaciousness and aesthetic appeal of the rooms, combined with excellent service and good views, make staying at the hotel a pleasant experience.
Beds
Cleanliness
Staff
Despite occasional lapses in service such as unclear directions and reluctant assistance from some staff members, the majority of the team is described as extremely polite, friendly and willing to go the extra mile. The reception staff stands out for their excellent service, warm hospitality and a friendly demeanor that includes small touches like giving teddy bears to children during check-in.
Guests appreciate the excellent service quality and the staff’s polite and helpful nature. Butler service, particularly mentioned as a highlight, showcases the dedication to providing a memorable experience. Overall, the staff at Resorts World Genting - Crockfords embody friendliness and a high level of service, enhancing the guest experience with their professionalism and warm interactions.
Parking
5 Star
Luxury
Many reviewers appreciated the extraordinary views above the clouds of Genting, describing it as a world-class experience worth every penny. The hotel is praised for its comfortable beds and showers, which contribute to the overall luxury feel of the rooms. The decor is consistently described as new, clean and expertly designed, enhancing the sense of sophistication throughout the hotel.
Guests consistently commend the service team for their politeness and level of luxury, reflecting a commitment to high standards that meet and even exceed typical 5-star hotel requirements. Thoughtful touches like welcome fruit, macarons, personalized gifts for children and a pillow spray in the room further elevate the guest experience.
While some guests questioned the value for money, the general consensus highlights the resort's luxurious atmosphere and meticulously designed spaces. The hotel embraces a luxurious concept that offers a comfortable and upscale retreat for its visitors.
No, Resorts World Genting - Crockfords doesn't have any pool.
No, a spa isn't available at Resorts World Genting - Crockfords.
No, Resorts World Genting - Crockfords doesn't allow dogs.
Yes, parking facilities are available at Resorts World Genting - Crockfords.
No, Resorts World Genting - Crockfords doesn't have a gym.
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