Swiss-Garden Hotel & Residences, Genting Highlands
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Summary of reviewsNestled in the picturesque Genting Highlands, Swiss-Garden Hotel & Residences boasts a strategically convenient location close to eateries, grocery outlets and other commercial amenities. Guests find it easy to access daily necessities and dining options with additional advantages such as beautiful views of the mountainous ranges and ample parking facilities. The location’s convenience extends to being a short drive from the Genting Premium Outlet and Skyway cable car station, despite minor inconveniences such as narrow and poorly lit roads leading to the property.
The breakfast buffet offers a good variety of delicious, well-prepared dishes, particularly the croissants and local specialties like sambal. The staff’s friendliness and efficiency in managing crowds are praised. However, some guests note limitations in variety, slow refill rates and occasional cleanliness issues in the dining area, indicating room for improvement in the overall breakfast experience.
Dinner experiences are largely positive with guests enjoying tasty food and quick service. The buffet is appreciated for its premium items, though opinions on pricing and variety are mixed. The absence of more vegetarian options, room service and a-la-carte selections, as well as the early dinner service end time, are noted drawbacks.
The hotel’s rooms receive high marks for spaciousness, comfort and breathtaking views. Guests appreciate the clean, modern decor and thoughtful layout with ample space suitable for families and groups. Occasional cleanliness issues, such as dusty floors and dirty towels, are mentioned, along with a lack of kitchen utensils and long wait times for the elevator. Nonetheless, the rooms provide a generally satisfying retreat.
Cleanliness of the hotel evokes mixed reactions. While many commend the clean rooms, linens and maintained hallways, issues like moldy bathrooms, dusty floors and unmaintained common areas are frequently reported. Regular and thorough cleaning efforts could enhance guest satisfaction.
The staff is commonly praised for their friendliness, helpfulness and efficiency, particularly during check-in. Notable individuals are mentioned for excellent service. Despite a few negative remarks about the front desk and management during busy times, the overall impression of the staff is positive.
WiFi services receive mixed feedback with some guests praising high-speed connectivity while others face inconsistent, unreliable internet experiences. Reliable connectivity depends on the room’s location within the hotel.
The pool area is lauded for its variety and pleasant ambiance, particularly the rooftop pool offering stunning views. Heated pools, well-suited for night-time swimming, are appreciated. However, accessibility issues, cleanliness concerns and limited operational hours detract from the experience. Overall, while the pools are a significant attraction, improvements in maintenance and management are needed.
For families, the hotel is a suitable choice with spacious rooms, family-friendly amenities and a welcoming atmosphere. Positive aspects include large room sizes, comfortable two-bedroom apartments and kid-friendly features like playgrounds. Conversely, convenience issues regarding pool location and extra charges for baby cots are noted.
Beds receive favorable feedback for comfort and spaciousness. Cleanliness and coziness of the bedding are appreciated, though some guests report issues with unclean linens, itchy bedding and inconsistent bed quality.
In summary, Swiss-Garden Hotel & Residences in Genting Highlands offers a predominantly positive experience with beautiful views, friendly staff and spacious, comfortable rooms. Minor issues regarding cleanliness, amenities and dining variety could be addressed to further enhance guest satisfaction.
Categories
The breakfast buffet offers a good variety of delicious, well-prepared dishes, particularly the croissants and local specialties like sambal. The staff’s friendliness and efficiency in managing crowds are praised. However, some guests note limitations in variety, slow refill rates and occasional cleanliness issues in the dining area, indicating room for improvement in the overall breakfast experience.
Dinner experiences are largely positive with guests enjoying tasty food and quick service. The buffet is appreciated for its premium items, though opinions on pricing and variety are mixed. The absence of more vegetarian options, room service and a-la-carte selections, as well as the early dinner service end time, are noted drawbacks.
The hotel’s rooms receive high marks for spaciousness, comfort and breathtaking views. Guests appreciate the clean, modern decor and thoughtful layout with ample space suitable for families and groups. Occasional cleanliness issues, such as dusty floors and dirty towels, are mentioned, along with a lack of kitchen utensils and long wait times for the elevator. Nonetheless, the rooms provide a generally satisfying retreat.
Cleanliness of the hotel evokes mixed reactions. While many commend the clean rooms, linens and maintained hallways, issues like moldy bathrooms, dusty floors and unmaintained common areas are frequently reported. Regular and thorough cleaning efforts could enhance guest satisfaction.
The staff is commonly praised for their friendliness, helpfulness and efficiency, particularly during check-in. Notable individuals are mentioned for excellent service. Despite a few negative remarks about the front desk and management during busy times, the overall impression of the staff is positive.
WiFi services receive mixed feedback with some guests praising high-speed connectivity while others face inconsistent, unreliable internet experiences. Reliable connectivity depends on the room’s location within the hotel.
The pool area is lauded for its variety and pleasant ambiance, particularly the rooftop pool offering stunning views. Heated pools, well-suited for night-time swimming, are appreciated. However, accessibility issues, cleanliness concerns and limited operational hours detract from the experience. Overall, while the pools are a significant attraction, improvements in maintenance and management are needed.
For families, the hotel is a suitable choice with spacious rooms, family-friendly amenities and a welcoming atmosphere. Positive aspects include large room sizes, comfortable two-bedroom apartments and kid-friendly features like playgrounds. Conversely, convenience issues regarding pool location and extra charges for baby cots are noted.
Beds receive favorable feedback for comfort and spaciousness. Cleanliness and coziness of the bedding are appreciated, though some guests report issues with unclean linens, itchy bedding and inconsistent bed quality.
In summary, Swiss-Garden Hotel & Residences in Genting Highlands offers a predominantly positive experience with beautiful views, friendly staff and spacious, comfortable rooms. Minor issues regarding cleanliness, amenities and dining variety could be addressed to further enhance guest satisfaction.
Luxury Hotel
Swiss-Garden Hotel & Residences is a 5-star hotel offering a rooftop swimming pool, sauna, fitness room, and lush gardens. It provides luxurious accommodation with stunning views of the surrounding hills.
Hotel near Golf Courses
This hotel is located an 8-minute drive from Awana Genting Highlands Golf Course. The hotel also offers tennis courts.
Hotel for Honeymoon
This hotel and residences offer comfortable accommodations in Genting Highlands. The convenient amenities and location make it suitable for a relaxing honeymoon stay.
Family Friendly Hotel
Features spacious rooms and residences suitable for families. It provides a comfortable stay with amenities catering to both short and long stays.
Hotel with Swimming Pool
The Swiss-Garden Hotel offers an outdoor swimming pool, jacuzzi, extensive fitness center, and sauna. It is well-suited for guests looking to relax and pamper themselves.
Heated Pool Outdoor Pool
Hotel with Gym
This hotel features a gym and fitness center on its 42nd floor, along with a heated swimming pool, lap pool, jacuzzi, and sauna room on the 41st floor. The gym is part of a rooftop sanctuary with fresh air and mountain climate.
5-Star Hotel
Swiss-Garden Hotel & Residences offers unparalleled facilities and features. It has complimentary Wi-Fi and parking. It is known for its superior amenities and high-class services.
Hotel with Outdoor Pool
This hotel boasts an outdoor swimming pool and a children's pool, making it suitable for families. Guests can also enjoy a sun terrace and lush gardens.
Hotel with Heated Pool
Located on the 41st floor rooftop, this hotel features a heated swimming pool, a lap pool, a jacuzzi, and a sauna, offering a comprehensive heated water and wellness experience with elevated views.
Romantic Hotel
Small Hotel
Hotel with Tennis Courts
Guest Reviews
Nestled in the scenic beauty of Genting Highlands, Swiss-Garden Hotel & Residences boasts a location that garners appreciation for its convenience and accessibility. Surrounded by a plethora of eateries, grocery outlets and convenience stores such as 7-11, KK Mart and Watsons within walking distance, it ensures that guests have easy access to daily necessities and dining options. Strategically placed, the hotel is also a short drive away from the Genting Premium Outlet and the Skyway cable car station, which makes trips to the top of Genting Highlands both quick and convenient.
The location provides the added advantage of beautiful views of the surrounding mountainous ranges, making it a visually delightful experience. The accessibility of the hotel is enhanced by ample parking facilities, simplifying the arrival and departure processes for those traveling by car.
However, it’s worth noting that some guests find the road leading to the property to be narrow and poorly lit, emphasizing a need for careful navigation. Additionally, the hotel's position is further down the highlands, making certain attractions like the Skyworld theme park a bit farther afield, preferable if one has personal transportation. Despite these minor inconveniences, the hotel's location continues to appeal broadly to travelers for its sheer convenience, proximity to numerous food outlets and strategic setting in the heart of commercial amenities.
The breakfast experience at Swiss-Garden Hotel & Residences in Genting Highlands presents a mixed bag with noteworthy positives centered around variety, quality and staff friendliness, though marred by some consistent drawbacks. Many guests laud the breakfast buffet for its delicious food, well-prepared dishes and diverse menu with items like croissants and local specialties such as the sambal for nasi lemak earning particular praise. The venue's ability to manage crowds during peak hours is also highlighted positively, ensuring that food items are replenished efficiently.
On the flip side, a significant number of reviews point to limitations in variety and occasional issues with food quality. Some guests feel the breakfast offerings are not as elaborate as those in more luxurious hotels and suggest that the menu could benefit from greater diversity. Issues such as slow refill rates, disorganized management during busy times and the high cost relative to the quality and variety provided are common criticisms. Reports of a crowded dining area and a lack of cleanliness also detract from the overall breakfast experience.
Overall, while the breakfast at Swiss-Garden Hotel & Residences is described as good and adequate by many, there is room for improvement in terms of variety, taste and management to elevate the dining experience and justify the cost for guests.
Swiss-Garden Hotel & Residences in Genting Highlands offers a mix of experiences when it comes to dining. The hotel's restaurant is conveniently located, making it accessible for guests traveling together. The buffet is available for breakfast, lunch and dinner and is widely applauded for its good food and premium items. Guests are particularly fond of the tasty dinner that is served quickly and hot. There is also a local restaurant that serves a variety of dishes to cater to different tastes, which is appreciated by many.
However, the dinner buffet receives mixed reviews regarding price with some finding it expensive at 70 per person while others consider it affordable at RM50. Additionally, a recurring suggestion is the need for more vegetarian options. Dinner service ends relatively early at 9 pm, which has been a point of contention for some guests. Limited variety in the dinner menu and the absence of room service or a-la-carte options are also noted.
While some guests have enjoyed the food, others have reported issues such as limited choices and even an instance where the chicken chop was found to be spoiled. Overall, there are ample dining options in the vicinity, including the Genting Highlands Premium Outlets for those looking to explore beyond the hotel.
Nestled in the scenic beauty of Genting Highlands, the Swiss-Garden Hotel & Residences receive high marks for picturesque views, spaciousness and well-maintained interiors. Guests consistently praise the large, comfortable rooms, many highlighting the breathtaking mountain vistas and cozy atmosphere. Whether in a single room or a 2-bedroom suite, visitors appreciate the ample space with some noting it was sufficient for small families or larger groups.
The cleanliness of the rooms gets frequent commendations with beds described as particularly comfortable. The modern decor and thoughtful layout of the rooms further enhance the guest experience, creating a pleasant and relaxing ambiance.
Despite these positive features, there are areas for improvement. Issues with cleanliness cropped up periodically, including reports of dusty floors, dirty towels and occasionally neglected bathrooms. Some guests mentioned the need for better maintenance, citing dusty corners and uncleaned amenities upon arrival.
The kitchen facilities were another point of contention with several reviews mentioning a lack of necessary utensils and appliances, making it difficult to utilize the kitchen fully. Additionally, long wait times for the elevator and late check-ins were noted as detracting from an otherwise enjoyable stay.
Nevertheless with its comfortable, spacious rooms and stunning views, the Swiss-Garden Hotel & Residences offer a generally satisfying retreat in the heart of Genting Highlands, provided the noted issues are addressed to ensure a consistently high standard of guest experience.
Swiss-Garden Hotel & Residences in Genting Highlands has garnered mixed reviews concerning the quality of its beds. Many guests highlighted the comfort of the beds, noting that they were spacious, exceptionally comfortable and came with plump pillows. Cleanliness and coziness were often cited with several guests appreciating the cleanliness and comfort of the bedding and some describing the beds as big and smooth.
However, not all feedback was positive. Some guests encountered issues with the cleanliness and maintenance of the beds. There were complaints about itchy and dirty bedding, stains and unclean bed linens. Some reported that bed sheets were not changed daily and others found the beds to be too soft or too small, which affected their comfort. A few guests specifically noted discomfort due to beds being too hard or too small for couples.
Overall, while many guests enjoyed a good night's sleep on the comfortable, spacious beds, the inconsistency in cleanliness and occasional discomfort from the beds and bedding detracted from some travelers' experiences. The feedback suggests that while the hotel has the potential to offer a comfortable stay, more attention to bed maintenance and cleanliness is needed to ensure a consistently positive experience for all guests.
Swiss-Garden Hotel & Residences in Genting Highlands offers a mixed experience regarding cleanliness. Positive reviews highlight clean rooms and linens, well-maintained hallways and friendly, helpful staff. Guests also appreciate the spacious and well-organized rooms, particularly noting their comfort and cleanliness upon entry.
However, there are frequent mentions of areas needing improvement. Several reviews note issues with the cleanliness of bathrooms, such as mold, dirty towels and unpleasant odors. The common areas, including corridors and the swimming pool, also received criticism for maintaining cleanliness standards. Some guests reported dusty rooms, floors and bed linens that weren't up to mark.
Facilities like the elevators and some bathrooms were also cited as requiring better upkeep. Despite the hotel’s modern appeal and efficient design, there are recurring concerns regarding the consistent quality of housekeeping services.
Overall, while the hotel generally meets basic cleanliness expectations for most, regular and thorough cleaning efforts, especially in bathrooms and shared spaces, would significantly enhance guest satisfaction.
The staff at Swiss-Garden Hotel & Residences, Genting Highlands, consistently receive praise for their friendliness and helpfulness. Numerous reviews highlight that the staff members are not only amiable but also efficient and attentive, especially during check-in. Individual staff members, such as UNGKU and Aila, are specifically mentioned for their excellent service.
While many guests found the reception staff welcoming, polite and efficient, there were instances where the front desk and certain service staff were criticized for being slow, unhelpful or even rude. Despite these occasional negative comments, many guests emphasized the overall courteous, responsive and professional demeanor of the hotel employees.
The concierge and housekeeping staff also received positive feedback for their pleasant attitudes and prompt service. However, it is noted that the management team could improve in terms of communication and cooperation during busy periods.
In summary, the majority of reviews reflect an overall positive experience with the staff at Swiss-Garden Hotel & Residences. Their friendliness, willingness to help and efficiency generally leave a favorable impression on guests, notwithstanding a few remarks about areas needing improvement.
Swiss-Garden Hotel & Residences in Genting Highlands has received mixed feedback regarding its WiFi service. Some guests have praised the hotel for its high-speed internet, highlighting the fast WiFi facilities available. However, other visitors reported inconsistent connectivity, noting that the WiFi often disconnected or was slow with some unable to load basic web pages or needing to resort to portable WiFi solutions. While some rooms experienced strong and reliable WiFi, many found the service could benefit from significant improvements, indicating that the stability and reliability of the internet varied across different accommodations. Overall, while WiFi service can be good at this hotel, it can also be unreliable and inconsistent.
The swimming pool experience at Swiss-Garden Hotel & Residences in Genting Highlands is generally praised by guests for its variety and ambiance. The hotel offers multiple types of pools, including a jacuzzi and a rooftop pool with a spectacular view of the hills. Many appreciate the heated pools, which make swimming enjoyable even at night and the well-maintained, clean pool areas.
The rooftop pool, in particular, garners positive attention due to its good design and the stunning views it offers. Guests note that the pool atmosphere is pleasant and that the pool is a significant attraction of the hotel. The availability of different pools, including those for kids and adults, adds to the overall satisfaction.
However, there are several notable drawbacks. Guests frequently mention the inconvenience caused by the pool's location, which is in a separate block and requires a long walk. Additionally, access to the pool is not straightforward and navigating the pool area can be confusing. Pool hours are also a point of contention with limited operation hours and unexpected early closures during peak times leading to dissatisfaction. The rules regarding usage time and social distancing further contribute to some frustration.
Cleanliness and maintenance issues are recurrent themes with several guests reporting dirty water, broken tiles and general lack of upkeep. The inconsistencies in pool heating have also been noted with some pools not being as warm as expected. Furthermore, logistical issues such as the absence of towels at the pool and the closure of the poolside café detract from the overall experience.
In summary, while the pools at Swiss-Garden Hotel & Residences offer a great ambiance and a variety of features, there are significant areas of improvement needed in terms of accessibility, cleanliness and operational management to enhance the guest experience fully.
The Swiss-Garden Hotel & Residences in Genting Highlands appears to be a highly accommodating choice for families seeking a comfortable and spacious environment. Many reviews highlight the ample room sizes, which are praised for being suitable for families including those with young children. The two-bedroom apartments, in particular, are noted to be clean and comfortable, providing a pleasant stay for family groups.
The hotel's location and facilities receive positive remarks for being well-suited to family outings and leisure activities. Guests appreciated the family-friendly amenities such as playgrounds for toddlers and a practical games room, although it was noted that the booking system for the games room could be more accommodating for shorter stays. There were mixed reviews about the pool facilities; while one mentioned the pool being suitable for kids, others pointed out that it could be more conveniently located and better maintained for children.
Breakfast offerings seem to be a hit among families, contributing to an enjoyable overall experience. Although some aspects, like baby cots requiring an extra charge and slippery floors, raised minor concerns, the hotel's staff and general atmosphere are described as welcoming and comfortable.
Overall, Swiss-Garden Hotel & Residences proves to be a favorable destination for family vacations, offering wide-ranging amenities suitable for both relaxation and kid-friendly activities.
Swiss-Garden Hotel & Residences, Genting Highlands offers a mixed experience according to guest reviews. Many guests praise the hotel for having excellent rooms and breakfast, highlighting the quality of accommodations as a strong point. The staff are often described as friendly and providing excellent service, which adds to the positive aspects of the stay.
However, there appears to be a notable discrepancy in terms of its star rating. Multiple guests felt that the hotel does not reflect the standards of a 5-star establishment with some suggesting it is more comparable to a 3 or even a 2-star hotel. Comments such as doesn’t match to 5 star and looks not 5 star hotel indicate a common sentiment that the hotel does not meet the high expectations typically associated with its claimed rating. Additionally, the food quality was not perceived to be up to 5-star standards by several reviewers.
Despite these criticisms, the hotel is considered by some to offer a 5-star experience at an affordable price, balancing the perceived lower service level with more budget-friendly pricing. This indicates that while the hotel excels in certain areas, there is room for improvement in order to align its services and facilities more closely with the expectations of a 5-star rating.
The heated pool at the Swiss-Garden Hotel & Residences in Genting Highlands has generally received positive remarks from guests, especially for its warm water which is appreciated in the cool climate of Genting Permai. Many reviewers highlighted that the heated pool was nice and allowed for a comfortable swim even at night. However, there were some complaints about the pool heater not functioning at times. Additionally, a few guests experienced issues with both the heated pool and jacuzzi, mentioning that they were not informed about these facilities being out of order prior to their arrival. Despite these occasional glitches, the presence of a heated pool remains one of the hotel's attractive features, according to the reviews.
The Swiss-Garden Hotel & Residences in Genting Highlands boasts a rooftop swimming pool area with stunning views. Guests appreciate the children's pool as well as the main outdoor pool, which has been described as big and beautiful. The setting around the pool is pleasant, offering a relaxing environment on the sky deck. The pool is notable for its heated water, which guests find enjoyable, although some wished the water could be warmer. The 45-minute time limit in the big pool is a minor restriction. Overall, the outdoor space and beautiful vistas from the pool contribute to a positive swimming experience.
Swiss-Garden Hotel & Residences in Genting Highlands offers a luxurious stay with a clean and fancy ambiance. Guests frequently describe their time at the hotel as a great, excellent and fantastic experience, highlighting the comfort and overall luxurious feel of their visit. The service is often noted as five-star, contributing to an exceptional stay that matches the expectations of higher-rated hotels. Despite some mentions of sub-par food quality and occasional service issues, the overall impression for many guests leans towards a luxurious and enjoyable experience.
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Location
The location provides the added advantage of beautiful views of the surrounding mountainous ranges, making it a visually delightful experience. The accessibility of the hotel is enhanced by ample parking facilities, simplifying the arrival and departure processes for those traveling by car.
However, it’s worth noting that some guests find the road leading to the property to be narrow and poorly lit, emphasizing a need for careful navigation. Additionally, the hotel's position is further down the highlands, making certain attractions like the Skyworld theme park a bit farther afield, preferable if one has personal transportation. Despite these minor inconveniences, the hotel's location continues to appeal broadly to travelers for its sheer convenience, proximity to numerous food outlets and strategic setting in the heart of commercial amenities.
Breakfast
On the flip side, a significant number of reviews point to limitations in variety and occasional issues with food quality. Some guests feel the breakfast offerings are not as elaborate as those in more luxurious hotels and suggest that the menu could benefit from greater diversity. Issues such as slow refill rates, disorganized management during busy times and the high cost relative to the quality and variety provided are common criticisms. Reports of a crowded dining area and a lack of cleanliness also detract from the overall breakfast experience.
Overall, while the breakfast at Swiss-Garden Hotel & Residences is described as good and adequate by many, there is room for improvement in terms of variety, taste and management to elevate the dining experience and justify the cost for guests.
Dinner
However, the dinner buffet receives mixed reviews regarding price with some finding it expensive at 70 per person while others consider it affordable at RM50. Additionally, a recurring suggestion is the need for more vegetarian options. Dinner service ends relatively early at 9 pm, which has been a point of contention for some guests. Limited variety in the dinner menu and the absence of room service or a-la-carte options are also noted.
While some guests have enjoyed the food, others have reported issues such as limited choices and even an instance where the chicken chop was found to be spoiled. Overall, there are ample dining options in the vicinity, including the Genting Highlands Premium Outlets for those looking to explore beyond the hotel.
Rooms
The cleanliness of the rooms gets frequent commendations with beds described as particularly comfortable. The modern decor and thoughtful layout of the rooms further enhance the guest experience, creating a pleasant and relaxing ambiance.
Despite these positive features, there are areas for improvement. Issues with cleanliness cropped up periodically, including reports of dusty floors, dirty towels and occasionally neglected bathrooms. Some guests mentioned the need for better maintenance, citing dusty corners and uncleaned amenities upon arrival.
The kitchen facilities were another point of contention with several reviews mentioning a lack of necessary utensils and appliances, making it difficult to utilize the kitchen fully. Additionally, long wait times for the elevator and late check-ins were noted as detracting from an otherwise enjoyable stay.
Nevertheless with its comfortable, spacious rooms and stunning views, the Swiss-Garden Hotel & Residences offer a generally satisfying retreat in the heart of Genting Highlands, provided the noted issues are addressed to ensure a consistently high standard of guest experience.
Beds
However, not all feedback was positive. Some guests encountered issues with the cleanliness and maintenance of the beds. There were complaints about itchy and dirty bedding, stains and unclean bed linens. Some reported that bed sheets were not changed daily and others found the beds to be too soft or too small, which affected their comfort. A few guests specifically noted discomfort due to beds being too hard or too small for couples.
Overall, while many guests enjoyed a good night's sleep on the comfortable, spacious beds, the inconsistency in cleanliness and occasional discomfort from the beds and bedding detracted from some travelers' experiences. The feedback suggests that while the hotel has the potential to offer a comfortable stay, more attention to bed maintenance and cleanliness is needed to ensure a consistently positive experience for all guests.
Cleanliness
However, there are frequent mentions of areas needing improvement. Several reviews note issues with the cleanliness of bathrooms, such as mold, dirty towels and unpleasant odors. The common areas, including corridors and the swimming pool, also received criticism for maintaining cleanliness standards. Some guests reported dusty rooms, floors and bed linens that weren't up to mark.
Facilities like the elevators and some bathrooms were also cited as requiring better upkeep. Despite the hotel’s modern appeal and efficient design, there are recurring concerns regarding the consistent quality of housekeeping services.
Overall, while the hotel generally meets basic cleanliness expectations for most, regular and thorough cleaning efforts, especially in bathrooms and shared spaces, would significantly enhance guest satisfaction.
Staff
While many guests found the reception staff welcoming, polite and efficient, there were instances where the front desk and certain service staff were criticized for being slow, unhelpful or even rude. Despite these occasional negative comments, many guests emphasized the overall courteous, responsive and professional demeanor of the hotel employees.
The concierge and housekeeping staff also received positive feedback for their pleasant attitudes and prompt service. However, it is noted that the management team could improve in terms of communication and cooperation during busy periods.
In summary, the majority of reviews reflect an overall positive experience with the staff at Swiss-Garden Hotel & Residences. Their friendliness, willingness to help and efficiency generally leave a favorable impression on guests, notwithstanding a few remarks about areas needing improvement.
Wi-Fi
Pool
The rooftop pool, in particular, garners positive attention due to its good design and the stunning views it offers. Guests note that the pool atmosphere is pleasant and that the pool is a significant attraction of the hotel. The availability of different pools, including those for kids and adults, adds to the overall satisfaction.
However, there are several notable drawbacks. Guests frequently mention the inconvenience caused by the pool's location, which is in a separate block and requires a long walk. Additionally, access to the pool is not straightforward and navigating the pool area can be confusing. Pool hours are also a point of contention with limited operation hours and unexpected early closures during peak times leading to dissatisfaction. The rules regarding usage time and social distancing further contribute to some frustration.
Cleanliness and maintenance issues are recurrent themes with several guests reporting dirty water, broken tiles and general lack of upkeep. The inconsistencies in pool heating have also been noted with some pools not being as warm as expected. Furthermore, logistical issues such as the absence of towels at the pool and the closure of the poolside café detract from the overall experience.
In summary, while the pools at Swiss-Garden Hotel & Residences offer a great ambiance and a variety of features, there are significant areas of improvement needed in terms of accessibility, cleanliness and operational management to enhance the guest experience fully.
Family
The hotel's location and facilities receive positive remarks for being well-suited to family outings and leisure activities. Guests appreciated the family-friendly amenities such as playgrounds for toddlers and a practical games room, although it was noted that the booking system for the games room could be more accommodating for shorter stays. There were mixed reviews about the pool facilities; while one mentioned the pool being suitable for kids, others pointed out that it could be more conveniently located and better maintained for children.
Breakfast offerings seem to be a hit among families, contributing to an enjoyable overall experience. Although some aspects, like baby cots requiring an extra charge and slippery floors, raised minor concerns, the hotel's staff and general atmosphere are described as welcoming and comfortable.
Overall, Swiss-Garden Hotel & Residences proves to be a favorable destination for family vacations, offering wide-ranging amenities suitable for both relaxation and kid-friendly activities.
5 Star
However, there appears to be a notable discrepancy in terms of its star rating. Multiple guests felt that the hotel does not reflect the standards of a 5-star establishment with some suggesting it is more comparable to a 3 or even a 2-star hotel. Comments such as doesn’t match to 5 star and looks not 5 star hotel indicate a common sentiment that the hotel does not meet the high expectations typically associated with its claimed rating. Additionally, the food quality was not perceived to be up to 5-star standards by several reviewers.
Despite these criticisms, the hotel is considered by some to offer a 5-star experience at an affordable price, balancing the perceived lower service level with more budget-friendly pricing. This indicates that while the hotel excels in certain areas, there is room for improvement in order to align its services and facilities more closely with the expectations of a 5-star rating.
Heated Pool
Outdoor Pool
Luxury
Yes, Swiss-Garden Hotel & Residences, Genting Highlands has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Swiss-Garden Hotel & Residences, Genting Highlands.
No, Swiss-Garden Hotel & Residences, Genting Highlands doesn't allow dogs.
No, parking facilities aren't available at Swiss-Garden Hotel & Residences, Genting Highlands.
Yes, Swiss-Garden Hotel & Residences, Genting Highlands has a gym.
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