Holiday Inn Express & Suites - Gilbert - East Mesa by IHG, receives high praise from guests for several aspects that contribute to a positive and comfortable stay. The hotel’s location is particularly noted for its convenience, situated close to Cactus Yards, the freeway and medical facilities with ample dining and shopping options within walking distance. This prime location meets various travel needs effectively.
One of the standout features is the breakfast, which garners overwhelmingly positive reviews. Guests are delighted by the variety and quality of hot and cold options with particular mentions of the warm cinnamon rolls and excellent service from attentive staff. The modern and clean ambiance further enhances the breakfast experience.
The rooms are frequently highlighted for their spaciousness, cleanliness and comfort. Well-equipped with necessary amenities and featuring blackout curtains for a good night’s sleep, the rooms are both modern and inviting. Many guests appreciate the pool views and the overall quiet environment, making the accommodations suitable for both solo travelers and couples.
Cleanliness is another strong point for the hotel with many guests impressed by the immaculate condition of the rooms and bathrooms. The modern decor and well-maintained facilities contribute to a very clean and comfortable atmosphere.
The hotel staff consistently receive commendations for their friendliness, professionalism and helpfulness. Front desk personnel are particularly noted for being welcoming and accommodating, ensuring that guests have a pleasant and hassle-free stay. The breakfast area also benefits from the staff’s attentive service.
The pool area is a significant highlight, praised for its design, ample seating and warmth. While generally described as very nice and inviting, occasional concerns about water cleanliness were noted. However, the overall sentiment remains positive with the heated pool and jacuzzi providing a relaxing experience.
Guests frequently remark on the comfort and quality of the beds, often noting that they contribute to an excellent night’s sleep. Clean, high-quality bedding and effective air conditioning further enhance the sleep experience.
The Hampton Inn & Suites Phoenix/Gilbert consistently receives high marks from guests, particularly for its prime location. The hotel's proximity to numerous restaurants, shopping areas and the freeway makes it an ideal choice for visitors. It’s also conveniently close to the Mesa airport, which is a major plus for travelers. The area around the hotel is praised for being quiet and clean, contributing to a pleasant stay.
The complimentary breakfast is another highlight with guests frequently describing it as good to fantastic. The variety of options accommodates diverse tastes and diets and the breakfast offerings include tasty items like waffles, including unique choices such as chocolate waffles. The friendly kitchen staff further enhances the breakfast experience, making it particularly memorable.
Rooms at the Hampton Inn & Suites Phoenix/Gilbert are praised for their cleanliness and spaciousness. Guests appreciate the comfortable beds and well-supplied amenities. While some rooms may benefit from updates, the general consensus is that the accommodations are clean, comfortable and spacious, offering a cozy environment for visitors.
Cleanliness remains a standout feature with guests frequently mentioning the hotel’s exceptionally clean conditions both in rooms and common areas. Despite ongoing construction, the hotel maintains high standards of cleanliness and organization and the meticulously maintained outdoor areas contribute to a peaceful environment.
The staff at Hampton Inn & Suites Phoenix/Gilbert consistently impresses guests with their friendly and professional service. Individual staff members receive specific commendations for their helpfulness and politeness, notably Patrick for his professionalism and Michelle at the front desk for her friendliness. The attentiveness and welcoming nature of the staff significantly enhance the overall experience.
Opinions on the beds are somewhat varied. Many guests find the beds to be very comfortable, though a few note that they are a bit firm or hard. Despite some mixed feedback, the general sentiment leans towards positive with many appreciating the comfort provided.
Overall, the Hampton Inn & Suites Phoenix/Gilbert stands out for its excellent location, clean and comfortable accommodations, comprehensive breakfast and exceptional staff service, making it a top choice for a variety of travelers’ needs.
As a DoubleTree hotel, it is expected to offer accessible rooms and public areas. The Hilton brand suggests that accessibility needs are well catered to.
Spark by Hilton Phoenix East Mesa enjoys an excellent location, frequently praised for its proximity to Mesa Gateway Airport and easy access to restaurants, stores and freeway connections. This convenience, combined with a shuttle service to the airport, makes it a top choice for travelers seeking both comfort and affordability in the Mesa area.
Guests consistently describe the rooms as clean, spacious and comfortable. The presence of amenities such as a small refrigerator and microwave further enhances the guest experience. The hotel's staff receive high accolades for their friendliness and willingness to assist, significantly contributing to the overall positive experience at the hotel. Standout mentions, like Lance at the check-in desk, highlight the staff's exemplary service.
The breakfast offerings are generally well-received with many guests appreciating the variety and quality of the food provided. Options such as hot and cold foods, including eggs and sausage, are noted, alongside the friendly and helpful breakfast staff. Though some guests mention limited selection and occasional issues with overcrowding, the breakfast is still seen as a good value.
Despite its strengths, the hotel has areas that need improvement. The pool, while enjoyed by many, sometimes appears neglected with reports of dirty water and an inoperable hot tub. Cleanliness throughout the property garners mixed reviews and while many rooms are noted as clean, issues like stained floors, dirty carpets and unpleasant odors detract from the overall experience. Additionally, amenities such as the Wi-Fi and air conditioning receive criticism for their inconsistent performance.
In summary, Spark by Hilton Phoenix East Mesa offers great value with its prime location, spacious and clean rooms, notable staff service and a decent breakfast. While there are certain areas needing maintenance and improvement, it remains a favored option for travelers seeking convenience and affordability.