7,258,491 hotelsin 60 categories
Hotels in Helena
57 HOTELS IN AND AROUND HELENARanking can be influenced by the commissions we receive.
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+1
Info
Categories
Adult Only
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+1
Info
Categories
Adult Only
$
+7
Info
Categories
3 Star
Honeymoon
Family
$
+5
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Categories
Dog Friendly
Pool
Heated Pool
Outdoor Pool
Free Wi-Fi
$
+4
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Summary of reviews
The Howard Johnson by Wyndham in Helena offers a blend of convenience and service that appeals to travelers looking for a well-located stay in Montana. Its prime location near I-15 makes it an easily accessible choice for those passing through, providing proximity to government buildings, local businesses, and dining options. The reasonable pricing and a view of the capital building further enhance its appeal, complemented by an often-friendly and helpful staff.
Despite a positive location and welcoming employees, the hotel faces challenges in multiple areas. The breakfast service, though valued for its grab-and-go convenience, often falls short in terms of variety and availability, leaving guests with modest expectations met.
The rooms, while spacious and equipped with efficient heaters, are in need of significant updates. Many guests report dated and worn interiors, with cleanliness issues such as dirty bathrooms, stained carpets, and odors impacting the overall experience. Complaints about uncleanliness extend beyond the rooms, with problems like mold, malfunctioning fixtures, and a lack of effective housekeeping noted.
Staff interactions vary, with some guests praising the friendliness and professionalism of individuals like Bianca and Nathan, while others encounter less favorable experiences. Service inconsistencies, slow check-ins, and occasional unhelpfulness indicate room for improvement in staff training and customer service.
The pool facilities further contribute to guest dissatisfaction, often being unavailable due to construction or staffing issues. This has left many disappointed, especially when other local hotels maintained operational pools.
Finally, the hotel’s beds receive mixed reviews, often cited for discomfort and lack of cleanliness, with reports of old mattresses, unsupportive pillows, and unappealing bedding conditions.
Overall, the Longhorn Hotel stands out for its location and some positive staff interactions but would greatly benefit from addressing several service and infrastructure challenges to enhance the guest experience.
Despite a positive location and welcoming employees, the hotel faces challenges in multiple areas. The breakfast service, though valued for its grab-and-go convenience, often falls short in terms of variety and availability, leaving guests with modest expectations met.
The rooms, while spacious and equipped with efficient heaters, are in need of significant updates. Many guests report dated and worn interiors, with cleanliness issues such as dirty bathrooms, stained carpets, and odors impacting the overall experience. Complaints about uncleanliness extend beyond the rooms, with problems like mold, malfunctioning fixtures, and a lack of effective housekeeping noted.
Staff interactions vary, with some guests praising the friendliness and professionalism of individuals like Bianca and Nathan, while others encounter less favorable experiences. Service inconsistencies, slow check-ins, and occasional unhelpfulness indicate room for improvement in staff training and customer service.
The pool facilities further contribute to guest dissatisfaction, often being unavailable due to construction or staffing issues. This has left many disappointed, especially when other local hotels maintained operational pools.
Finally, the hotel’s beds receive mixed reviews, often cited for discomfort and lack of cleanliness, with reports of old mattresses, unsupportive pillows, and unappealing bedding conditions.
Overall, the Longhorn Hotel stands out for its location and some positive staff interactions but would greatly benefit from addressing several service and infrastructure challenges to enhance the guest experience.
Categories
Dog Friendly
Pool
Indoor Pool
Free Wi-Fi
$
+1
Info
Categories
Dog Friendly
$
+7
Info
Categories
Sustainability Journey
Dog Friendly
Free Wi-Fi
$
+6
Info
Categories
Dog Friendly
3 Star
Family
$
+3
Info
Summary of reviews
Super 8 by Wyndham Helena receives generally favorable reviews, with its location being a standout feature. Nestled in downtown Helena, its proximity to major highways and key local attractions makes it an ideal choice for both transient travelers and those exploring the area. Guests appreciate the ease of access to dining options and essential amenities within walking distance, as well as the convenient drive to attractions like Yellowstone, all complemented by a smooth parking and check-in process.
The breakfast, while simple, is valued by guests who appreciate its straightforward offering. Many enjoy the self-serve waffle station amidst the continental spread, aligning with the hotel's budget-friendly premise. Although some feel the breakfast selection could be improved, it generally meets expectations for a quick morning meal.
Room reviews show varied experiences; many guests find them to be comfortable and clean, enjoying a restful stay. However, there are recurring issues with cleanliness and maintenance, such as dirty linens and malfunctioning appliances, indicating a need for updates to enhance guest satisfaction further. Addressing these issues could significantly improve the overall guest experience.
The staff at Super 8 by Wyndham Helena is frequently praised for their friendliness and helpfulness, contributing to a welcoming atmosphere. Notably, staff members like Melody are highlighted for their exceptional service, overshadowing occasional less satisfactory interactions.
The beds mostly receive positive feedback, with guests finding them comfortable and conducive to a good night's sleep, though some reported issues such as sagging or uneven surfaces. Overall, Super 8 by Wyndham Helena offers affordability and convenience, with particular strengths in staff friendliness and location, but could benefit from improvements in cleanliness and room maintenance to elevate its appeal further.
The breakfast, while simple, is valued by guests who appreciate its straightforward offering. Many enjoy the self-serve waffle station amidst the continental spread, aligning with the hotel's budget-friendly premise. Although some feel the breakfast selection could be improved, it generally meets expectations for a quick morning meal.
Room reviews show varied experiences; many guests find them to be comfortable and clean, enjoying a restful stay. However, there are recurring issues with cleanliness and maintenance, such as dirty linens and malfunctioning appliances, indicating a need for updates to enhance guest satisfaction further. Addressing these issues could significantly improve the overall guest experience.
The staff at Super 8 by Wyndham Helena is frequently praised for their friendliness and helpfulness, contributing to a welcoming atmosphere. Notably, staff members like Melody are highlighted for their exceptional service, overshadowing occasional less satisfactory interactions.
The beds mostly receive positive feedback, with guests finding them comfortable and conducive to a good night's sleep, though some reported issues such as sagging or uneven surfaces. Overall, Super 8 by Wyndham Helena offers affordability and convenience, with particular strengths in staff friendliness and location, but could benefit from improvements in cleanliness and room maintenance to elevate its appeal further.
Categories
Dog Friendly
3 Star
Sustainability Journey
$
+3
Info
Categories
Dog Friendly
Free Wi-Fi
Parking
$
+1
Info
Categories
Dog Friendly
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