Business HotelSummary of reviews related to the 'Business' categoryCrystalbrook Riley is a great property to combine business with pleasure. While some guests felt that they were not provided with enough information upon check-in regarding the various amenities and features of the hotel, the front desk staff were friendly and accommodating. The exceptional customer service provided by the staff was noted by many guests, including their willingness to assist with printing documents for the required PCR test upon re-entry into Japan. Ordering drinks through the QR code on the table did not work for some guests, but the dining options on the property were highly praised, though they may be difficult to get into due to being fully booked or hosting functions. Some guests felt that more attention was paid to conference attendees than hotel guests, but overall the exceptional customer service helped to make up for any perceived shortfalls.
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