Red Roof Inn Lansing East - MSU is praised for its advantageous location, conveniently situated near the MSU Pavilion and a short drive from the MSU campus, making it ideal for event attendees and travelers. Access to major highways further enhances its appeal, offering easy navigation for guests. The affordable pricing is considered a great value, especially given the strategic location, and the front desk staff's welcoming demeanor is often highlighted positively.
The reviews provide mixed insights into room quality. While guests generally find the rooms to meet basic expectations with functioning amenities, there are noted areas for improvement in cleanliness. Unpleasant odors and maintenance issues are common complaints, although the friendly and accommodating staff help mitigate these deficiencies to an extent, enhancing the overall stay experience.
Cleanliness receives varied feedback, with the comfort of the bedding being appreciated, while room cleanliness and property upkeep need serious attention. Issues such as cigarette and mold odors, dirt, and hair in showers are concerning, especially in light of the smoke-free policy. The building itself shows signs of disrepair and is in need of refurbishment.
Staff performance is a standout aspect at the Red Roof Inn Lansing East - MSU. The front desk team, despite often being stretched thin, is commended for their efficient service and friendly interactions. Their commitment to maintaining a welcoming atmosphere is appreciated by many guests, even though some have reported instances of rudeness due to the heavy workload. Overall, staff readiness to assist and engage positively with guests contributes significantly to the hotel’s appeal.
This hotel features accessible guest rooms with roll-in showers, accessible bathtubs, grab bars, bathtub seats, and handheld showers. It provides visual alarms and alerts in guest rooms and public areas, knock lights, and TTY/TDD compatibility for hearing accessibility. The hotel offers accessible parking and automatic doors at the entrance. All areas of the hotel are accessible, with ADA compliant lifts providing access to all floors.
This hotel offers accessible rooms with roll-in showers, grab bars in the bathroom and by the toilet, and enough space to turn a chair. Accessible features include low bed height, flashing doorbells, and smooth flooring. The hotel has an accessible indoor pool with a lift. Public areas have wide main entrance doorways, step-free access, working elevators with Braille controls, lowered check-in desk, and lowered amenities. Accessible parking is available.
This hotel provides accessible rooms with roll-in showers, grab bars in the bathroom and by the toilet, and accessible light switches and electrical outlets. It offers vibrating alarm clocks with flashing lights and low bed height. Guest rooms have over 32 inches of turning space and smooth flooring. Public areas feature wide main entrance doorways, step-free access, working elevators with Braille controls, a lowered check-in desk, and lowered amenities.
This hotel features accessible rooms with adapted bathrooms including grab bars, raised toilets, lowered washbasins, and walk-in showers or bathtubs with shower seats and grab bars. Accessible rooms have visual alarms and notification devices for the doorbell or incoming calls. The hotel offers a covered accessible pool with a hydraulic lift and free accessible parking.
This hotel offers wheelchair accessible accommodations. Visual alarms are provided in all guest rooms and suites, as well as in all public hallways. Hearing Accessible rooms are also available.
This hotel offers accessible accommodations including roll-in showers and accessible common bathrooms. Accessible parking is available, and bed heights are under 25 inches in accessible rooms.
This hotel offers a wide array of accessible features including roll-in showers, grab bars in bathrooms and by toilets, adjustable height hand-held shower wands, bathtub seats, and accessible vanities. It also provides visual alarms, flashing door knockers, TTY/TTD compatibility, and hearing accessible rooms. Accessible routes connect the public entrance to the business center, fitness center, pool (with a lift), and meeting spaces. Accessible and van accessible parking are available.
Graduate by Hilton East Lansing receives high praise for its outstanding location, right in the heart of East Lansing and mere steps from Michigan State University. This prime location makes the hotel an ideal choice for visitors looking to explore the campus or enjoy the vibrant local scene with its array of bars, restaurants, and shops.
The hotel impresses guests with its charming and unique decor, complemented by a major highlight—the rooftop bar offering stunning 360-degree views, perfect for social gatherings and adding to the lively college-town ambiance. Cleanliness and charm permeate the hotel, providing a warm and inviting atmosphere that guests find delightful.
The breakfast offerings have received mixed reviews; however, the taste and variety offered by the breakfast bar receive commendations. The presence of a coffee shop and the rooftop bar add valuable dining options, despite some areas needing improvement regarding menu variety and pricing.
Room accommodations are consistently praised for being comfortable, clean, and well-decorated. Guests enjoy the spacious, well-appointed rooms with excellent amenities, including particularly comfortable beds and great views of the campus. The modern and fresh feel of the hotel, enhanced by thoughtful decor, contributes to an enjoyable and sophisticated environment.
The staff at Graduate by Hilton East Lansing stand out for their attentiveness and warm hospitality. Guests consistently note the genuine helpfulness and professionalism of the team, from the front desk to the valet service, ensuring a comfortable and memorable experience throughout their stay.
Valet-only parking has garnered mixed feedback. Many appreciate the convenience and efficiency it offers; however, some guests desire more flexible and cost-effective parking options.
Overall, Graduate by Hilton East Lansing provides a welcoming and comfortable stay, with its friendly staff, prime location, and clean, stylish accommodations, making it a standout choice for visitors exploring East Lansing and the Michigan State University campus.
This hotel provides extensive accessibility features, including accessible rooms with 32-inch wide doorways, roll-in showers, and grab bars in bathrooms. It offers visual and audible alarms in guest rooms and public areas, as well as flashing door knockers and TTY/TTD compatibility. The hotel has accessible routes to public restrooms, the registration desk, business center, fitness center, and swimming pool (with a lift). Accessible and van accessible self-parking and valet parking are available.
The Quality Inn University Lansing offers a strategic location, making it an ideal choice for visitors attending events at Michigan State University and business travelers. Its proximity to dining options, entertainment venues, shopping centers, and major highways adds convenience and enhances accessibility. Guests appreciate complimentary amenities like free parking and breakfast, paired with cost-effective rates, which add substantial value to their stay. Staff members are noted for their exceptional friendliness and attentiveness, which enhances the overall welcoming atmosphere of the hotel.
The breakfast offerings receive positive feedback, with guests praising the variety and quality of the spread. The breakfast is considered a pleasant surprise, especially for families, with staff ensuring efficiency in replenishing food items. Although there are occasional comments about the breakfast being wiped out or certain items needing to be hotter, these concerns are generally overshadowed by the positive responses.
Rooms are generally clean and comfortable, providing essential amenities like a fridge and microwave. However, the room sizes may vary, and some lack exterior windows. While some rooms have been updated, there are occasional issues with musty smells and maintenance problems, which affect the overall experience. The reception area remains a positive point, welcoming guests warmly. The strategic location of the hotel often compensates for these room-related concerns.
Cleanliness is a mixed experience, with many guests satisfied with the room conditions. However, issues like mold in bathrooms, dirty carpets in hallways, and sporadic cleanliness of the flooring in rooms are mentioned. Recent updates have improved the feel of the accommodations.
The staff at the Quality Inn University Lansing is frequently highlighted for their exceptional service. Guests appreciate the friendliness and helpfulness of team members, such as Chris at the front desk and Patricia in the breakfast room. Staff efficiency and kindness significantly contribute to offsetting concerns about the property’s physical conditions.
The hotel pool is a major highlight, offering a clean and enjoyable environment. It is particularly appreciated by families, providing warm water and ample seating for relaxation. Despite occasional liveliness on weekends due to visiting non-guests, the pool remains a valued feature.
Beds are generally described as comfortable and clean, contributing to restful sleep experiences. While some guests had specific concerns about bed size and pillow dimensions, these are often outweighed by the overall comfort provided.
Overall, the Quality Inn University Lansing is praised for its excellent location, value-added amenities, and dedicated staff, offering guests a pleasant and convenient stay.