Summary of reviews related to the 'Accessible' category
Bolton Stadium Hotel offers several features that make it accessible to guests with disabilities. The hotel is well-suited for disabled access, providing easy access to rooms and conference facilities. Guests appreciate the ample and free parking available, making it convenient for those who drive. The rooms are described as nice, comfortable and warm, contributing to a pleasant stay. While the hotel generally caters well to accessibility needs, it has some areas for improvement, particularly in accessibility for Deaf guests. Overall, the hotel’s location and practical amenities make it a favorable choice for visitors requiring accessible accommodations.
Summary of reviews related to the 'Accessible' category
Mercure Bolton Georgian House Hotel is notably accommodating for guests with disabilities, offering accessible facilities that cater to a range of needs. Many guests have praised the hotel for its very accessible rooms, which are clean, well-presented, and comfortable. There is particular appreciation for the bathrooms, which feature walk-in showers specifically designed for disabled access. The hotel's staff is attentive and responsive to guest requirements, with reception personnel going out of their way to ensure that a suitable room is provided for those requiring special accommodations. Although the lift is described as small and may pose challenges, overall, the hotel's disabled access is considered good, especially for wheelchair users. Additionally, the hotel provides reasonable access to the motorway network, adding convenience for those traveling by car. Overall, the hotel combines friendly service with facilities that support a comfortable and accessible stay for guests with disabilities.
Summary of reviews related to the 'Accessible' category
The Britannia Hotel Bolton presents mixed experiences for guests with disabilities regarding accessibility. On the positive side, the hotel provided ground floor rooms upon request, making it more convenient for disabled guests. Some found the location accessible and appreciated the low cost and secure off-road parking. There were also mentions of big bathrooms that allowed easy movement for wheelchair users.
However, several issues were noted that impacted the overall accessibility. Many guests reported that the lifts were often not working, which posed a significant problem for those who rely on them. There were complaints about the lack of facilities in designated handicapped rooms, such as the absence of walk-in showers or wet rooms, which are essential for wheelchair users. The layout of some rooms, such as having showers over baths at the end of long corridors, was also criticized.
Additionally, there were various smaller issues such as the side entrances being inaccessible to service dogs, patchy mobile reception and problems with key cards. There were also instances where guests could not book in at the front desk, faced difficulties with taxi services from the station and found no EV chargers on-site.
While the staff made efforts to respond to requests and accommodate needs, the overall outdated infrastructure and several noted inconveniences suggest that the hotel may need to make significant improvements to meet the accessibility needs effectively for all guests.
The Macdonald Kilhey Court Hotel is a lovely hotel set in stunning grounds around a lake with good access to the M6 motorway and plenty of parking available. While guests had mixed opinions on the breakfast and dinner experiences, the staff always go above and beyond to assist their guests. The hotel's spa is a standout feature with well-presented and clean facilities. Families are welcomed and accommodated well with family rooms available and pets allowed. The bed comfort is generally satisfactory and the historic Victorian manor house creates a unique atmosphere that guests appreciate. Overall, the Macdonald Kilhey Court Hotel offers a pleasant and relaxing stay with many positive aspects.
Summary of reviews related to the 'Accessible' category
Holiday Inn Bolton Centre, an IHG Hotel, is lauded for its accessibility features which make it accommodating for guests with disabilities. Guests appreciated the clean and spacious rooms with some specifically mentioning accessible rooms and bathrooms that enhanced their stay. The hotel's location near the city center adds to its convenience, allowing for easy access to surrounding facilities. Additionally, accessible and free parking is provided, although it's noted that the disabled parking area lacks dropped kerbs, which could be an inconvenience. Overall, the hotel offers easy-to-access shower rooms and areas designed for wheelchair use. Staff assistance, such as helping move a bike into a car, adds to the positive experience for disabled guests.
Plaza Chorley, a part of the Sure Hotel Collection by Best Western, is consistently lauded for its prime location, providing convenient access to Chorley town center and excellent transport links to popular destinations like Blackpool, Liverpool, Haydock Racecourse and Manchester Airport. Guests appreciate the close proximity to local amenities including the popular Yarrow Bridge pub, which offers great food and a friendly atmosphere, adding convenience and enjoyment to their stay. The hotel's quiet surroundings make it a peaceful retreat despite being close to central amenities, making it suitable for various types of visitors such as families, business travelers and leisure tourists.
The rooms at Plaza Chorley are frequently praised for being clean, spacious and comfortable. Guests highlight the large, spotless rooms equipped with comfortable beds and adequate amenities, which contribute to a restful and satisfying stay. However, some feedback mentions that the décor is a bit dated and there are occasional maintenance issues. Despite these minor drawbacks, the general consensus is that the rooms are well-maintained and comfortable.
Dining experiences at Plaza Chorley receive positive remarks, particularly for the convenient proximity to the Yarrow Bridge pub which serves great meals throughout the day. Guests enjoy the value and quality of food at this adjacent pub, often choosing it for breakfast, dinner and drinks. Although some guests were disappointed with the hotel's limited 'Grab & Go' breakfast offering, they found the pub next door to be a good alternative.
Cleanliness is another strong point for the hotel with many reviews highlighting the spotless and well-maintained rooms. However, there are a few mentions of inconsistencies in housekeeping, such as rooms not being serviced daily and occasional reports of musty smells. These issues appear to be the exception rather than the norm.
The staff at Plaza Chorley are repeatedly commended for their friendliness and helpfulness. Guests describe the team as welcoming and accommodating, contributing to a pleasant and inviting atmosphere throughout their stay. The efficient check-in process and the staff’s readiness to assist with special requests further enhance guest satisfaction.
WiFi service receives mixed reviews. While some guests found the WiFi to be adequate and functional, others experienced connectivity problems, particularly within their rooms, indicating inconsistency in the quality of this service.
The hotel is noted for being family-friendly with staff going out of their way to accommodate family needs and provide thoughtful touches for special occasions. The comfortable beds are another highlight, consistently praised for their comfort and cleanliness, ensuring guests get a good night's sleep.
Overall, Plaza Chorley offers a straightforward and affordable stay, delivering good value for money. While some areas like décor and breakfast offerings may benefit from improvement, the hotel's prime location, clean and comfortable rooms, friendly staff and convenient dining options make it a solid choice for travelers seeking a practical and economic accommodation.
Fifteens of Swinley is highly regarded for its excellent location in the heart of Wigan, offering both convenience and tranquility. Visitors appreciate the hotel's proximity to the town center, shops, dining options, and transport links, making it an ideal choice for both leisure and business travelers. Despite being near lively venues, the hotel maintains a serene environment, serving as a peaceful retreat.
The accommodations at Fifteens of Swinley are noted for their unique and quirky decor, with rooms often described as clean, comfortable, and spacious. Beds are especially commended for their comfort, enabling a cozy and restful stay. Cleanliness is consistently praised, with guests highlighting spotlessly maintained rooms and bathrooms, contributing to the inviting ambiance. While some mention slightly dated decor and minor maintenance issues, these do not detract significantly from the overall positive experience, as guests find the rooms to provide good value for money.
The hotel staff, exemplified by individuals like Lauren and Shauna, are frequently commended for their friendliness, warmth, and attentiveness, enhancing the welcoming atmosphere. Guests appreciate the staff’s dedication to hospitality, as their efforts contribute to making stays memorable.
Though the absence of an included breakfast is noted, guests find alternative options nearby. The Wi-Fi is excellent in common areas, though connectivity in rooms can be inconsistent, occasionally requiring guests to seek connection elsewhere.
Overall, Fifteens of Swinley offers a comfortable and well-located accommodation option, standing out for its cleanliness, value, and exceptional staff service, making it a popular choice for travelers.
Last Drop Village Hotel & Spa is a charming and conveniently located hotel that captures the hearts of its guests. The stunning surroundings, quiet atmosphere, nearby pubs and lovely shops make for a relaxing stay. Guests can indulge in a hearty breakfast with a variety of options and enjoy the delicious food and superb service at the courtyard restaurant and bar menu. The rooms are clean and spacious with comfortable bedding, though noise levels can be an issue in some. The hotel's best asset is its friendly, attentive and polite staff, who make guests feel welcome. The spa and pool facilities are a popular attraction with the hydrotherapy pool and thermal suite being standout features. Families can enjoy spacious and clean family rooms with access to the spa included. Overall, Last Drop Village Hotel & Spa offers a brilliant experience with comfortable beds and amenities, making it worth checking out.
Holiday Inn Express - Wigan by IHG is a great choice for those visiting the DW Stadium or for business purposes. The hotel is conveniently located with easy access to nearby towns and cities via the bus or the M6 motorway. The staff are friendly and excellent, ensuring that visitors have a pleasant stay. The rooms are clean, spacious and comfortable with lovely bathrooms. The hotel offers ample free parking and a nice, pleasant atmosphere. The staff are truly exceptional, providing excellent customer service and creating a welcoming atmosphere throughout the hotel. The hotel also offers connecting family rooms, making it a perfect place for families to stay. While some guests had issues with the breakfast and the location of the hotel on an industrial park, overall, the hotel was considered acceptable for a 3-star rating and a pleasant stay.