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Summary of reviewsEdnam House Hotel, located in the picturesque town of Kelso on the banks of the River Tweed, is highly regarded for its stunning location. Nestled in beautiful gardens and surrounded by natural beauty, the hotel offers a serene atmosphere that beautifully combines convenience and tranquility. The charming old building exudes character and history, adding a unique touch to the experience. Guests frequently praise the hotel's proximity to both the town's amenities and the peaceful countryside, perfect for exploring and picturesque walks.
Breakfast at Ednam House Hotel is a highlight for many guests, who commend its excellent quality and variety, including options tailored for different dietary needs. The breakfast, often freshly prepared and beautifully presented, is served in a lovely conservatory with superb garden and river views. Despite occasional issues like slow service or lack of certain items, the general consensus is that breakfast at Ednam House is exceptional.
Dinner experiences are also largely positive with guests enjoying delicious, well-cooked and beautifully presented dishes. The hotel offers a good variety of food, including vegan options, in a superb dining environment with lovely views. Nonetheless, some guests feel the menu could benefit from more variety and note that portion sizes can be small and prices high. While the dining ambiance is often praised, there are occasional reports of poor service and overcrowded dining rooms.
The rooms at Ednam House Hotel receive mixed reviews. Many guests appreciate their large size, comfort and cleanliness, often enjoying lovely river views. However, some rooms are described as tired and in need of updating with mentions of stained carpets and minor maintenance issues. Modern facilities and well-equipped bathrooms are appreciated, but some upgrades would enhance the overall experience.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained nature of the rooms and public areas. However, there are occasional critiques about dust, spiderwebs and cleaning lapses in specific areas. Guests often praise the diligent housekeeping staff for maintaining a generally clean and comfortable environment.
The staff at Ednam House Hotel is frequently recognized for their friendliness, helpfulness and attentiveness. Specific members are often highlighted for exceptional service, enhancing the overall guest experience. While there are isolated instances of less professional behavior, the general consensus is that the staff significantly contributes to the positive atmosphere and guest satisfaction.
WiFi at the hotel receives generally positive feedback, though some guests encounter occasional issues with connectivity or slow processes. Parking is ample and free, making it convenient for guests, although some find navigating the parking area challenging at times.
Families and pet owners find Ednam House Hotel particularly accommodating with dog-friendly rooms and suites available and a welcoming attitude towards children and pets. The hotel's accommodating nature extends to family-friendly amenities and special touches that make it a lovely destination for family gatherings and celebrations.
Beds receive varied feedback with many guests finding them comfortable and supportive, while others note issues with older or less comfortable mattresses. The hotel's approachability in addressing bed-related concerns is appreciated, often relocating guests to more satisfactory rooms when issues arise.
As a three-star establishment, Ednam House Hotel offers standard amenities and a generally satisfactory stay. While some guests feel the pricing does not always align with the expected three-star value, particularly in terms of certain amenities needing updates, the quality of food and service is often praised. Business travelers find the hotel convenient for corporate retreats and conferences, appreciating the reliable WiFi, professional staff and ample conference facilities.
Overall, Ednam House Hotel promises a memorable stay due to its stunning location, friendly staff, excellent breakfast and comfortable accommodations. However, attention to detail in room maintenance and varied dining experiences can further enhance the guests' overall experience.
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