InfoSummary of reviewsMercure Townsville receives favorable reviews for its central, yet tranquil location, providing easy access to the city center, shopping hubs and dining options. The proximity to the airport makes it a convenient choice for transit travelers. Guests enjoyed peaceful surroundings, including a river and well-maintained gardens, which added to the serene atmosphere.
The breakfast service is well-regarded for its variety and quality, offering a delicious start to the day with an extensive array of hot and cold foods, fruits and pastries. The friendly staff enhance the experience, although occasional issues with food running out or cleanliness were noted. Dinner offerings similarly received positive feedback with guests praising the well-prepared meals and quality ambience, especially by the poolside. Some mixed opinions on menu variety and pricing were observed, but the overall dining experience was positive.
Rooms at the hotel are noted for their cleanliness and comfort with sufficient amenities and some boasting beautiful lake views. Nonetheless, many guests pointed out the need for modernization, citing outdated furnishings and minor maintenance issues. Cleanliness in general areas received mixed reviews with some reporting issues like dusty curtains and grubby bathrooms.
The staff at Mercure Townsville stand out for their friendliness and professionalism, significantly enhancing the guest experience. While most encounters were positive, a few inconsistencies in the reception team's demeanor were noted. The strong, positive feedback on staff performance underscores their key role in ensuring a welcoming environment.
The pool area is a highlight, described as clean, beautiful and family-friendly. Although some minor critiques regarding temperature and occasional lack of maintenance were mentioned, most guests found the pool area inviting and enjoyable. The hotel's plentiful and easily accessible parking is appreciated, though some found the distance from parking spaces to rooms inconvenient.
Families find the hotel accommodating with appropriate facilities and a welcoming atmosphere for children. While some enhancements, like solar heating for winter, were suggested, the consensus is that Mercure Townsville is well-suited for family stays.
Beds receive mixed reviews; many guests praise their comfort, particularly in deluxe rooms, while others express issues with older, worn-out beds and unsatisfactory pillows. For business travelers, the hotel offers excellent amenities, including a business center and reliable WiFi, making it a suitable choice for work-related stays.
Accessibility features are commendable with thoughtful additions such as ramps and Braille letters, ensuring ease of movement for all guests. Despite being somewhat distant from the city center, Mercure Townsville provides good value and a welcoming environment, contributing to a generally positive guest experience. Show more
InfoSummary of reviewsCentral Kensington Apartments consistently receive positive reviews for their exceptional central location in Townsville, offering guests convenient access to key attractions, restaurants, and public transport. This prime position makes it an ideal choice for those looking to explore the city or attend events, with the added benefit of secure parking.
The apartments themselves are well-regarded for their spacious, modern, and well-equipped interiors that cater to both short and long-term stays. Many guests appreciate the comfort and tasteful decor, as well as the soundproof environment that ensures a peaceful atmosphere. While there are occasional concerns about dated facilities and room sizes, the overall quality is seen as offering good value for money, particularly for families and business travelers.
Cleanliness receives mixed reviews, but when up to standard, it complements the modern facilities to provide a comfortable stay. The highlight for many guests is the friendly and professional staff, noted for their exceptional service and dedication to guest satisfaction. The team’s welcoming nature contributes greatly to the positive experience of staying at the apartments.
The property also features a charming outdoor pool, which, although small, offers a tranquil setting for relaxation. The on-site amenities, including a gym and a coffee shop, add to the guest experience. Central Kensington Apartments' secure and accessible parking facilities further enhance their appeal, providing peace of mind for those traveling by car.
While experiences with the beds vary, with some guests finding them very comfortable and others less so, the ability of staff to address concerns promptly is appreciated. Overall, Central Kensington Apartments provide a central, comfortable, and well-equipped accommodation option with excellent service, making it a favorable choice for visitors to Townsville. Show more
InfoSummary of reviewsCentral Holborn Apartments enjoys a prime location near Townsville's city center, making it popular for its convenience and accessibility. Guests frequently highlight its proximity to dining spots, the RL stadium, cafes, restaurants and shopping venues with secure on-site parking further enhancing the stay. The apartments provide spacious, family-friendly accommodations with facilities like self-contained units, a pool and BBQ areas. Despite being centrally located, the area remains quiet at night, offering a balance of tranquility and city life. Significant praise is directed at the city and water views from the apartments, contributing to a pleasurable experience.
The rooms at Central Holborn Apartments are spacious and modern, appealing especially to business travelers. Positive reviews mention the clean, well-laid-out rooms equipped with comprehensive amenities such as good air conditioning and sufficient lighting. However, several reviewers have noted issues with cleanliness and maintenance, including mouldy bathrooms, worn-out furniture, uncomfortable beds and dusty interiors.
Cleanliness is a significant concern for many guests with reports of stained carpets, mouldy bathrooms, dirty walls and musty odors. Insect problems like ants and cockroaches, unclean cutlery and even severe issues such as bloodstains and maggots have been mentioned, indicating inadequate housekeeping and sanitation.
On a brighter note, staff at Central Holborn Apartments receive high marks for their friendliness and helpfulness. Guests frequently commend the professionalism and accommodation provided during check-in and throughout their stay. The staff's quick resolution of issues and their dedication to guest satisfaction contribute significantly to the positive guest experiences.
The rooftop swimming pool is a major highlight, especially appreciated by families for its suitability for sunbathing and enjoyment by children. Despite occasional concerns about maintenance and unavailability, the pool area, along with BBQ facilities and a small gym, enhance the overall guest experience.
Parking is another well-regarded aspect with secure and easy-to-access underground parking available. Guests value the convenient access to local amenities and the safe environment for their vehicles.
Reviews of the beds are mixed; while some guests find them comfortable, others report issues with old, worn mattresses and insufficient pillows. Cleanliness concerns also extend to bedding with reports of stained mattresses and unwashed blankets.
In summary, Central Holborn Apartments offers a highly favorable location with spacious accommodations and commendable staff. Improvements in cleanliness and maintenance could elevate the overall guest experience. Show more
InfoSummary of reviewsQ Resorts Paddington enjoys a coveted location that enhances the overall travel experience for its guests, with a central placement that ensures easy access to shopping districts, dining areas, and entertainment venues. This convenience is complemented by a quiet setting that offers a retreat from the bustling city. The resort is particularly popular among sports fans, with secure on-site parking facilities appealing to those attending events like Cowboys matches or the Townsville 500.
Guests often commend the spaciousness and modernity of the rooms, which are equipped with well-stocked kitchens and large balconies for relaxation. While cleanliness is widely appreciated, with many guests noting the fresh and inviting environment upon arrival, there are occasional mentions of dust and the need for maintenance improvements.
The staff at Q Resorts Paddington consistently earn high praise for their friendliness and helpfulness, contributing to a welcoming atmosphere. Reception staff, including individuals noted for exceptional service like Paula, enhance the guest experience by providing comfort and local guidance. This attentive service, combined with the resort's location, makes it an attractive choice for a warm and inviting stay.
Secure parking facilities offer peace of mind, with convenient access adding to guest satisfaction despite occasional snugness for larger vehicles. However, experiences with the beds are mixed; while some guests find them comfortable, there are frequent complaints about mattresses being springy and hard, as well as a lack of additional bedding.
Overall, Q Resorts Paddington is celebrated for its prime location, cleanliness, and exceptional staff, while some aspects such as bed quality and maintenance may benefit from enhancements to ensure a consistently comfortable experience for all guests. Show more
