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Summary of reviewsGrand Alora Hotel, strategically located in the heart of Alor Setar, offers guests a highly convenient and accessible stay. The proximity to the Lotus supermarket, various local food stalls, a shopping mall and numerous dining options makes it easy for guests to find diverse food and shopping opportunities. The central location is well-connected to highways and other parts of the city, offering peaceful surroundings and ample, free parking, which is highly appreciated by visitors.
The breakfast experiences at Grand Alora Hotel have garnered mixed reviews. Guests enjoy the variety of local food options such as rendang chicken, spiced chicken and nasi lemak, alongside the friendly service, which is especially considerate during Ramadan. However, some feel the menu lacks variety and improvements could be made in terms of food quality and presentation.
When it comes to the rooms, guests generally find them spacious, clean and comfortable with impressive city views. They are well-equipped with necessary amenities, making them suitable for both families and business travelers. However, some reviews point out issues with dim lighting and minor repairs needed in certain rooms. Consistency in cleanliness has also been noted with occasional reports of dirty carpets and dusty surfaces.
Despite these occasional drawbacks, the hotel staff receive positive feedback for their friendliness and helpfulness, especially at reception and housekeeping. Guests appreciate the warm welcomes and efficient service, though some mention that the reception could sometimes be less responsive and courteous.
The WiFi at the hotel is appreciated for its speed and reliability, although coverage can be inconsistent in certain areas. The parking facilities are ample and convenient with free and sheltered parking available, but a few guests noted the lack of assistance with carrying bags from the parking area.
Families find the hotel accommodating with spacious rooms, ample parking and a thoughtful breakfast setup that includes options for children and free baby cots. The beds are described as comfortable and clean, although opinions on the pillows vary.
Despite the four-star rating, some feel that the hotel falls short in certain aspects such as ambience and the lack of typical four-star amenities. Nevertheless, the hotel's strengths in location, family-friendly accommodations and generally positive staff interactions make it an appealing choice for many travelers to Alor Setar.
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