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Summary of reviewsHOTEL SAHARA SDN BHD offers a strategic and convenient location in the heart of Rawang city, making it a top choice for its accessibility to essential amenities such as markets, restaurants, convenience stores and gas stations. The vibrant surrounding neighborhood provides easy access to a variety of dining options and shopping centers, enhancing the overall attractiveness of the hotel. The proximity to a mosque is an added convenience for guests. Despite minor noise complaints, the location remains a significant highlight for the hotel.
The rooms at HOTEL SAHARA SDN BHD are generally spacious, particularly the family deluxe rooms, which are noted for their comfort and cleanliness. The hotel's favorable location near a wet market is another plus point for many guests. However, there are significant concerns regarding cleanliness and maintenance with multiple reports of dirty bathrooms, malfunctioning amenities and the presence of pests. Improvements are necessary to address these issues and ensure a consistently pleasant experience.
Cleanliness throughout the hotel has garnered mixed reviews. While there are praises for clean toilets and some well-maintained rooms, numerous complaints highlight dirty bedsheets and towels, dusty surfaces and smelly pillows. These issues point to a need for stricter housekeeping protocols to meet acceptable standards.
The hotel staff at HOTEL SAHARA SDN BHD receive high marks for their friendliness, kindness and helpfulness. Guests have particularly appreciated the customer service provided by front desk staff members like Salma and Ravin. These positive interactions significantly enhance the overall guest experience, even though there are occasional mentions of inefficiencies at the reception.
The bedding receives varied feedback. While some guests find the beds comfortable, there are widespread reports of discomfort due to hard pillows and mattresses, presence of bed bugs and stained sheets. Improvements in bed cleanliness and comfort are crucial to elevate the guest experience.
In summary, while HOTEL SAHARA SDN BHD excels in location and staff friendliness, efforts are needed in room maintenance, cleanliness and bedding quality to meet the expectations of all guests consistently.
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