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Summary of reviewsMazaia House enjoys a favorable location, praised for its proximity to essential amenities and attractions, including the Dammam Corniche, the city center and various shopping and dining options. The ease of access, available parking and public transportation nearby, such as the Sabtco bus station, make it an ideal choice for travelers. The surrounding neighborhood is noted for being clean and pleasant and the room rates are considered suitable for the value provided.
The staff at Mazaia House receives high praise for their cooperation, friendliness and helpful attitudes. The reception team, particularly the Sudanese receptionists, are commended for their exceptional politeness and readiness to assist. Quick service and respectful behavior significantly enhance the hotel's reputation for hospitality and customer service.
However, the condition and cleanliness of the rooms present some significant challenges. There are frequent complaints about dirty carpets, bad odors and mismatches between advertised pictures and actual room conditions. Common issues include a lack of amenities such as televisions, refrigerators and toiletries, along with old and uncomfortable furniture. High humidity, cigarette smells, small and smelly bathrooms and non-functional appliances like air conditioners and televisions are also noted. Maintenance issues, such as broken heaters and lack of proper bedding, further detract from the experience.
Cleanliness across the hotel is inconsistent with some guests reporting clean and organized rooms and bathrooms while others encounter dirty carpets, bad odors, unclean bed sheets and maintenance problems like water leaks and chipped paint. These mixed reviews indicate a significant need for improved cleanliness and maintenance standards.
The bed situation is similarly mixed. While some guests find the beds comfortable and conducive to restful sleep, others report issues with the cleanliness of bedding, including dirty sheets, unclean mattresses and stained or smelly linens. Instances of used or old pillows, cockroaches and dirty smells further mar the experience.
In summary, while Mazaia House benefits from an excellent location and receives high marks for its staff's hospitality, it faces substantial issues with room conditions, cleanliness and maintenance that need addressing to ensure a more consistently pleasant stay for all guests.
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