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Summary of reviews1 Orange Hotel Sungai Buloh garners significant praise for its strategic and extremely convenient location. Situated near key amenities such as hospitals, UiTM Sungai Buloh, the train station and various eateries, the hotel provides guests with easy access to everything they might need. Restaurants, fast-food franchises, 24-hour mamak stalls, grocery stores and convenience shops, such as 7-Eleven and KK Mart, are just a short walk away, enhancing the overall ease and comfort of the stay.
The rooms generally receive positive feedback, being described as spacious and well-maintained. Cleanliness is a common highlight with guests frequently noting the clean rooms and bathrooms, as well as effective air conditioning and modern design. Amenities like hot water and an elevator add to the convenience, although some find the rooms a bit basic, lacking items such as tea or coffee packets. While noise and the absence of windows in certain rooms can occasionally detract from the experience, those who opted for rooms with windows and additional beds seemed satisfied with their choice.
Cleanliness across the property varies but is generally considered good. Most guests appreciate the clean and comfortable rooms, effective showers and strong WiFi. However, some noted issues like slippery bathroom floors, occasional ants and smelly toilets. Despite these occasional drawbacks, the clean environment contributes positively to the overall stay.
The staff at the hotel consistently receive high marks for their friendliness and efficiency. Guests often highlight the helpful and polite reception staff, who are noted for their professionalism and ability to meet guest needs promptly. The honesty and responsibility shown by the staff, especially in returning valuable items, are particularly appreciated. Their patience during room changes and their provision of useful information add to the positive perception of the hotel's customer service.
While the beds receive mixed reviews, some guests find them spacious and the rooms themselves clean. However, many reviews point to discomfort due to hard mattresses and pillows with some guests experiencing neck pain. Cleanliness issues with bedding, such as stained pillowcases and bedsheets with hair, were reported. Complaints about worn-out mattresses with noticeable springs and noisy beds were also mentioned.
Overall, 1 Orange Hotel Sungai Buloh offers a good value for money stay with its excellent location, clean environment and friendly staff making up for the few shortcomings in room and bed comfort.
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