Info
Summary of reviewsHotel Hacienda receives positive reviews for its strategic and tranquil location, offering a serene atmosphere while still being conveniently close to downtown Oaxaca. Guests appreciate the ease of access to the city's historic center and local amenities such as markets and shops. It is particularly praised for its convenience for walking and its safe surroundings.
The breakfast at Hotel Hacienda earns commendations for its delicious and high-quality food, although some guests note a lack of variety and vegan options. While the cost of breakfast is highlighted as a potential downside due to it not being included in the room rate, the overall dining experience is enriched by the excellent offerings of the on-site restaurant. Dinner also receives positive feedback for its tasty dishes and good service, though there are comments about the high prices and limited menu choices.
Rooms at the hotel are favorably reviewed for their traditional Oaxacan decor, spaciousness and cleanliness. Guests enjoy the rustic yet cozy ambiance and the practical amenities provided, especially in the larger bungalows. However, some rooms may lack soundproofing and modern amenities such as fridges and occasional issues with outdated fixtures and noise have been noted.
The hotel's cleanliness is consistently praised with guests appreciating the well-maintained rooms, bathrooms and pool area. The staff's dedication to daily cleaning and property maintenance ensures a consistently high standard of hygiene throughout the hotel.
Customer service at Hotel Hacienda is well-regarded with the majority of guests highlighting the friendliness and helpfulness of the staff. The front desk and housekeeping staff receive particular praise for their efficiency and accommodating nature, creating a welcoming environment for guests. Nonetheless, isolated comments mention inconsistencies in service.
While the hotel's WiFi service is found to be unreliable by many guests with frequent connectivity issues and poor signal strength, the pool area is a standout feature. Guests enjoy the clean and inviting pool set in a lovely garden environment, despite some finding the water too cold.
Parking at the hotel is appreciated for being free and secure, though the limited and cramped spaces can pose challenges during peak times. Families find Hotel Hacienda to be exceptionally welcoming, enjoying the family-friendly environment and facilities such as the pool and spacious rooms.
Finally, the beds at Hotel Hacienda are generally praised for their comfort, contributing to a restful sleep experience. However, some guests report issues with the mattress covers and varying firmness levels.
Overall, Hotel Hacienda delivers a pleasant stay with spacious and comfortable accommodations, making it a solid choice for travelers seeking a blend of traditional charm and modern convenience in a family-friendly setting.
Show moreRead review summaries for all categories
Categories
