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Summary of reviewsApartamentos Completos III Carlos III offers a mix of positive and negative experiences across various categories. The location is largely appreciated for its central and strategic positioning on the main avenue of Aguadulce, providing easy access to key areas like the highway, bus stops, the port and shopping centers, alongside amenities such as supermarkets, shops and restaurants. The ample parking and proximity to leisure and utility spots like the beach and soccer field add to its appeal, despite some guests noting the noise from the busy main street and the 30-minute walk to the beach as drawbacks.
The apartments themselves receive high praise for their spaciousness, comfortably accommodating families or groups with multiple rooms and bathrooms. Modern and newly remodeled features along with terraces and patios enhance the living experience. However, some maintenance issues such as non-functional WiFi, stained sofa beds and poorly closing bathroom doors are areas of concern.
Cleanliness presents a mixed picture. While some guests find the apartments clean and welcoming, others point out issues like dirty floors, stained sheets, neglected bathrooms and unkempt kitchen areas. These concerns indicate a need for more consistent housekeeping.
Staff interactions are another area needing improvement. Although some guests appreciate the prompt and clear responses via WhatsApp, the overall customer service experience is marred by indifferent treatment and a complicated check-in process. The lack of immediate assistance and reliance on digital communication contribute to a perception of cold and insufficient service.
WiFi connectivity is inconsistent with several guests experiencing weak signals, poor connectivity or no access at all. Communication about WiFi issues is also seen as unprofessional and difficult.
The comfort of the beds receives mixed reviews. Many guests find the beds very comfortable, mentioning satisfactory ergonomics and large mattresses. However, others criticize the firmness, thin or missing mattress protectors and noisy bed frames, along with cleanliness issues such as dirty sheets and stained mattresses.
Accessibility is a mixed bag as well. The location and parking facilities are convenient and the presence of an elevator and easy check-in via an application are positives. However, the complicated check-in process and a destroyed intercom system present challenges, highlighting a need for improved guidance and assistance, especially for guests with disabilities.
Overall, while Apartamentos Completos III Carlos III offers spacious, comfortable and well-equipped accommodations with a good location, improvements in maintenance, cleanliness, customer service and accessibility could significantly enhance the guest experience.
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