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Summary of reviewsArha Reserva del Saja, nestled in the picturesque Cabuérniga valley, is widely celebrated for its stunning natural surroundings and tranquil environment, making it an excellent choice for nature enthusiasts and those seeking a peaceful retreat. The hotel's location is its standout feature, offering unmatched scenic beauty and convenient access to hiking and mountain routes. It serves as a perfect base for exploring Cantabria and nearby locales like the village of Renedo de Cabuérniga.
Guests appreciate the comprehensive and varied offerings of the breakfast, which includes a range of savory products, sweets, fresh fruits and different types of coffee. Although there are some criticisms regarding the replenishment rate and overall value, those catching breakfast at the right time find it abundant and enjoyable. The dinner service has received mixed reviews with many praising the delicious food, but others pointing out limited variety and value inconsistency.
Rooms are frequently praised for their spaciousness, comfort and the beautiful views from terraces. Cleanliness in the rooms is generally satisfactory, though some guests highlight areas needing better maintenance and cleaning, particularly in common spaces and bathrooms.
The staff at Arha Reserva del Saja is a major asset, consistently praised for their friendliness, attentiveness and exceptional service. Specific team members are often singled out for their exemplary hospitality, contributing significantly to the overall positive guest experience.
Despite the generally positive feedback on the hotel’s surroundings and service, there are notable areas for improvement. The Wi-Fi service is reported to be poor or non-existent in many parts of the hotel. The spa, although featuring a range of amenities, suffers from maintenance issues and cleanliness concerns. Beds are highlighted as very comfortable, though some issues with joined mattresses are mentioned.
Overall, while the hotel presents a serene and beautifully situated escape with commendable service, it faces criticism regarding its claim to a four-star rating with many guests suggesting it would be more accurately represented as a three-star property due to inconsistencies in amenities and maintenance.
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