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Summary of reviewsLa Quinta by Wyndham Lackawanna offers a location that perfectly balances convenience and affordability, making it an ideal choice for various traveler needs. Its proximity to Highmark Stadium is particularly appealing to sports enthusiasts, while easy access to downtown Buffalo and Niagara Falls enhances its attractiveness to those exploring local landmarks. The hotel's strategic central positioning is beneficial for attendees of events and weddings, and its dog-friendly policy is a welcomed feature for pet owners, amplifying its appeal.
The breakfast experience at the hotel garners mixed reviews, though many guests appreciate the variety offered, from waffles to fresh fruit, in a pleasant dining area. While some enjoy the novelty of the breakfast options, others note room for improvement in selection and quality.
Rooms are generally lauded for their spaciousness, providing amenities like fridges and microwaves that enhance convenience and comfort. Guests appreciate the quiet and relaxing atmosphere, though there are notes on inconsistent cleanliness. Comfortable beds contribute positively to the stay experience, though bedding quality sometimes falls short.
Cleanliness across the property receives varied feedback, with some areas needing more attention to detail, which can impact guest satisfaction. While numerous guests find rooms clean, issues such as stained linens and insufficient towel supplies are noted.
Staff interactions are similarly varied, with daytime front desk personnel receiving positive mentions for their attentiveness. However, reports of rudeness and lack of availability highlight a need for improved customer service throughout different shifts.
The pool's operational status and cleanliness are inconsistent, detracting from its potential as a relaxing amenity. When open, it provides a pleasant, uncrowded environment, though improved maintenance practices are necessary.
Overall, La Quinta by Wyndham Lackawanna presents an appealing location with comfortable rooms and friendly staff for many guests. Attention to cleanliness and service consistency could enhance the guest experience further.
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