Summary of reviews related to the 'Accessible' category
De Vere Horsley Estate presents a mixed experience for guests with disabilities, emphasizing some positive aspects despite several concerns. The hotel staff show commendable attentiveness, often going out of their way to find more accessible rooms when needed, which reassures guests with mobility issues. There are dedicated facilities such as disabled parking, grab rails, ramps and excellent disabled access, which make it generally accessible.
However, there are some areas requiring improvement. The reception and main building are not very accessible and the absence of a lift poses challenges, particularly for those needing assistance to the first floor. Some grab rails were reportedly unstable, affecting their safety and usability. Specific amenities were not on par with those previously offered and the accessible options were not always well communicated. Despite these drawbacks, the overall accessibility, flat terrain and helpful staff make it a suitable choice for many guests with limited mobility, promising ease of movement and support.
The hotel has accessible parking with a step-free, lit route. It features a ramp for the main entrance, a hearing loop at reception, and an accessible WC on the ground floor. Two bedrooms have accessible features, including a low bath or walk-in shower, lower sink, grab rails, bathroom alarms, and vibrating fire alarms.
Sunday Box Hill Burford Bridge Hotel, located at the foot of Box Hill in the picturesque Surrey Hills, offers visitors a tranquil retreat with easy access to nature trails, the charming town of Dorking and local attractions like Denbies Wine Estate. The hotel's beautiful grounds and the idyllic backdrop make it a prime choice for nature enthusiasts and those seeking respite from the hustle and bustle of London, despite minor inconveniences such as road noise from nearby motorbikes.
Guests generally enjoy the breakfast experience, praising the friendly service, variety of food options and the accommodating nature of the staff. The breakfast spread is described as plentiful and tasty, catering to various dietary needs. However, some have noted issues with food temperature and organization during busier times.
The hotel's dining experience receives favorable reviews with most guests highlighting the quality of the food and the charming ambiance of the restaurant. Despite some concerns about menu variety and pricing, the overall dining experience is considered positive.
The rooms at the hotel receive mixed feedback. Many guests appreciate the comfortable and spacious accommodations with some rooms offering beautiful garden views and modern furnishings. However, there are notable complaints about dated and worn-out rooms, cleanliness issues and maintenance problems, particularly in the bathrooms.
Cleanliness throughout the hotel is inconsistent with some guests praising the well-maintained rooms and hotel grounds, while others cite specific hygiene issues and subpar maintenance in certain areas.
The standout feature of the hotel is its exceptional staff, who are frequently praised for their friendliness, helpfulness and attentiveness. Despite a few instances of less welcoming service, the staff's dedication to guest satisfaction significantly enhances the overall experience.
The outdoor swimming pool is another highlight, described as large, well-maintained and perfectly heated. Guests enjoy the pleasant setting, making it a favorite spot for relaxation and family activities, although occasional maintenance issues have been mentioned.
Families find the hotel to be accommodating with the outdoor pool and spacious grounds providing entertainment for children. Despite the need to book multiple rooms for larger families, the hotel succeeds in creating a child-friendly environment.
Finally, the beds at Sunday Box Hill Burford Bridge Hotel are often praised for their comfort with many guests noting that the large and cozy beds contribute to a restful night's sleep. While a few have mentioned issues with mattress comfort, the overall feedback remains positive.
In summary, Sunday Box Hill Burford Bridge Hotel offers a serene and scenic setting with commendable service, comfortable accommodations and enjoyable amenities. While there are areas for improvement, particularly in room maintenance and cleanliness, the positive aspects overwhelmingly contribute to a satisfying stay for many guests.
Summary of reviews related to the 'Accessible' category
The Ramada by Wyndham Cobham offers a welcoming and accessible environment for guests with disabilities, ensuring a comfortable stay for all. The hotel's strategic location right off the M25 makes it an ideal stopover for travelers seeking convenience. Guests appreciated the friendly staff and highlighted the excellent accessibility throughout the property, from the dining hall to the nearby restaurant.
The accessible rooms receive particular praise, with facilities that cater well to wheelchair users. The bathrooms are noted for their excellent design, functioning as proper disabled toilet and shower rooms, providing a home-like experience. Although some guests found the beds to be uncomfortable, the overall accessibility and thoughtful amenities make this hotel a suitable choice for those with mobility needs.
Denbies Vineyard Hotel consistently receives high praise for its serene and beautiful location amidst picturesque vineyards, offering stunning views reminiscent of the South of France. The hotel’s peaceful setting near Gatwick Airport and the North Downs Way makes it a convenient yet tranquil escape, ideal for nature lovers, hikers and dog owners. Guests appreciate being able to enjoy safe walks around the estate and the nearby footpaths, enhancing the overall experience.
The breakfast at Denbies Vineyard Hotel is frequently commended for its delicious, superb quality and stunning setting with views across the vineyards. Fresh ingredients and a variety of cooked options contribute to positive reviews, though some guests noted room for improvement with more abundant choices and better consistency from the waiting staff.
Dinner at the hotel also receives high acclaim with excellent service, well-presented dishes and delicious food. Many guests highlight the evening meals as particularly enjoyable, though a few suggested that increasing menu variety could enhance the experience further. Despite occasional inconsistencies, the overall dining experience remains very positive.
Rooms at Denbies Vineyard Hotel are described as spacious, clean and comfortable, equipped with modern amenities such as fridges, coffee makers and kettles. Many guests appreciate the beautifully decorated interiors and luxurious feel, though some mentioned minor issues like noise and firmer mattresses. Nevertheless, the high standard of housekeeping and excellent facilities make the rooms a strong aspect of the guest experience.
Cleanliness throughout the hotel is another widely appreciated feature with both rooms and communal areas consistently described as immaculate and well-maintained. Many reviewers note the meticulous attention to detail, contributing to a superb and peaceful stay.
The hotel’s staff is frequently praised for their friendliness, professionalism and exceptional service. Guests often highlight specific instances where staff went above and beyond to ensure a pleasant stay, creating a welcoming and accommodating atmosphere throughout the property.
Beds at Denbies Vineyard Hotel receive generally positive feedback for their comfort with many guests noting the quality of bed linens and luxurious duvets and pillows. Though a few guests found the beds and pillows too firm, the overall consensus suggests a comfortable sleep experience for most visitors.
In summary, Denbies Vineyard Hotel offers a memorable stay with its stunning location, excellent dining options, comfortable and well-maintained rooms and outstanding service. Small areas for improvement aside, it stands out as a notable destination in the heart of the Surrey Hills.
Thatchers East Horsley offers a remarkable retreat nestled in a delightful and tranquil setting. The hotel's superb location provides easy access to major routes and nearby attractions, making it an ideal base for exploring the Surrey hills and surrounding areas. Guests frequently commend the serene atmosphere, enhanced by beautifully maintained park-like gardens, ample parking, and tastefully decorated spaces.
The culinary experiences at Thatchers East Horsley are well-received, with breakfast and dinner offerings consistently praised for their quality and flavor. Guests enjoy a varied and fulfilling breakfast selection, accompanied by friendly and efficient service, providing a satisfying start to the day. Dinner also stands out, with many describing the meals as excellent and superb, complemented by attentive and amiable staff.
Rooms at the hotel are lauded for their spaciousness, cleanliness, and modern decor, providing a comfortable haven for travelers. Recent renovations have introduced stylish updates, enhancing the guest experience. Some areas do show signs of wear, yet the overall atmosphere remains inviting and charming. Additionally, the hotel’s staff receive high praise for their friendliness, professionalism, and dedication to creating a welcoming environment.
Families find Thatchers East Horsley accommodating, with well-appointed family rooms and helpful amenities such as fridges and extra campbeds. Despite minor setbacks related to ongoing refurbishments, the hotel remains a favored choice for families seeking a pleasant stay. The comfortable beds and well-maintained rooms contribute to restful nights, with the majority of guests enjoying a sound sleep.
Overall, Thatchers East Horsley is celebrated for its exceptional service, strategic location, and delightful dining options. Although there are occasional inconveniences, such as service disruptions due to refurbishments, the hotel offers notable value and a memorable stay for guests who appreciate its charm and hospitality.
The The White Horse - A Heartwood Inn in Dorking is a charming and historical hotel located conveniently on the high street, just 20-25 minutes' drive from Gatwick Airport. Despite the central location, guests have described the hotel as quiet and peaceful. The breakfast menu offers a good selection of high-quality food with some complaints about slow service. The dinner selection is great and praiseworthy, although some found it a bit pricey. The rooms are spacious, stylishly decorated and comfortable with some guests describing them as the best they've ever stayed in. The hotel is exceptionally clean with modern and sensible layouts for the bathrooms. The hotel boasts a fantastic staff who are friendly, helpful and professional. Parking can be tricky and limited, but reception provides wonderful service to help secure spaces. The beds are extremely comfy and provide a great night's sleep, although some reviewers note issues with pillows and sheets. The historical charm of the hotel is a highlight with a balance of modern facilities and authentic, old-world charm. Overall, the The White Horse - A Heartwood Inn provides travelers with a lovely and comfortable stay.
Wotton House is a beautiful countryside getaway with picturesque surroundings and fabulous grounds. The location is perfect for nature lovers and those looking for a quiet weekend away. The breakfast offers a good variety of options, although some guests found it chaotic. The dinner experience received mixed reviews with some praising the delicious food and others finding the limited menu disappointing. The rooms are clean and spacious with some quirky and interesting decor, although some need further maintenance. The staff is exceptional, friendly, helpful and attentive. The swimming pool and spa area are great added extras, although some guests encountered issues. Parking could be a drawback for some guests, but the hotel offers a map of the area for convenience. The beds are comfortable and the surroundings are lovely and serene. Overall, Wotton House offers an authentic experience of an older property with modern features and exceptional staff.
Summary of reviews related to the 'Accessible' category
Holiday Inn Express London - Epsom Downs, an IHG Hotel, has garnered positive reviews for its accessibility features. Guests noted the hotel's commitment to providing accessible rooms specifically designed for disabled guests. Visitors made special mention of easy access within the hotel and an accessible bar area, ensuring a comfortable stay for those with mobility challenges.
The hotel is strategically located for convenient access with plenty of blue badge parking and good accessibility by car. Ground-floor rooms further contribute to ease of access. Staff received commendations for their helpfulness, particularly in assisting elderly visitors and accommodating complex needs with nothing seeming too much trouble. COVID-19 compliance measures have been strictly adhered to, ensuring a safe environment for all guests.
While disabled rooms are situated at the far end of the hotel, resulting in a longer walk from reception, this did not significantly detract from the overall positive experience. The readily available accessible rooms, combined with super friendly staff and excellent facilities, affirm the hotel's dedication to inclusivity and comfort.
Summary of reviews related to the 'Accessible' category
Chessington Hotel presents a mixed bag when it comes to accessibility, especially for guests with disabilities. On the positive side, the hotel boasts a good disability bathroom and is child-friendly with easy access to both Chessington and the adjoining theme park, which offers a great advantage for families. Guests have praised the hotel's location and parking facilities, highlighting the convenience and ease of getting to the theme park. Handicapped access within the hotel has also been noted as good and early entrance to the park is an added benefit.
However, there are several areas where the hotel could improve. Some guests have experienced a lack of response to disability accommodations prior to their stay and have mentioned that the hotel staff lacks understanding of autism. There are also reports of long waiting times for disabled guests and challenges with scooter accessibility. Several reviews indicate the hotel is not very accessible for older people or those requiring wheelchair access and the need for better access for prams has been pointed out. Overall, while the location and proximity to Chessington theme park are excellent, improvements in accessibility features and services are necessary to ensure a more inclusive experience for all guests.
Summary of reviews related to the 'Accessible' category
Hilton Cobham offers a range of accessible-friendly accommodations that caters well to guests with disabilities. Many reviews highlight the hotel's excellent accessibility with several accessible rooms available that are ideally located, often next to the reception for added convenience. These rooms feature accessible-friendly options, such as accessible bathrooms, making them suitable for guests with mobility scooters. The hotel provides good disabled access throughout, ensuring easy navigation and support for disabled guests. Although a few reviews mention minor issues like difficulties with small sets of stairs, overall, the hotel's disabled access is highly praised with numerous positive remarks about the comprehensive range of accessible options. Hilton Cobham demonstrates a clear commitment to accommodating the needs of all guests, including those with disabilities.
The Foley, nestled in the picturesque village of Claygate, emerges as a highly commended choice for travelers seeking a harmonious blend of city and countryside experiences. Its strategic location allows guests easy access to the heart of London while offering a peaceful retreat surrounded by the serene greenery of Surrey. The charming village provides an array of shops and amenities, further enhancing its appeal.
A standout feature is the exceptional breakfast experience, lauded for its generous offerings and quality ingredients. Guests find the diverse menu satisfying, with options like the Crab Royale and traditional full English breakfast earning particular praise. The dining experience overall, including dinner, is characterized by high-quality food and attentive service, cementing The Foley as a culinary destination.
The accommodations shine with spacious, beautifully designed rooms that combine style and comfort. Guests appreciate the luxury linens and comfortable beds, ensuring a restful night's sleep. The attention to detail, including well-appointed bathrooms and modern amenities, leaves a lasting impression. The hotel's emphasis on cleanliness and maintenance does not go unnoticed, contributing to a welcoming and tidy environment.
The Foley's staff receives widespread acclaim for their professionalism and warmth, consistently going above and beyond to enhance the guest experience. The ease of parking adds to the hotel's convenience, with ample and secure options available. The overall boutique charm, characterized by a blend of warmth and sophistication, makes The Foley a memorable and inviting choice. With its excellent service, competitive pricing, and thoughtful amenities, it offers a highly satisfying stay that prompts many to return.
Hartsfield Manor, nestled in the idyllic Surrey Hills, consistently impresses guests with its serene and picturesque setting, making it an excellent retreat from the bustle of city life. The beautifully maintained grounds and charming, historic mansion create a tranquil and scenic backdrop that visitors love with easy access to local attractions and ample free parking enhancing its convenience.
Breakfast at Hartsfield Manor is generally well-received with many guests praising the excellent, hearty and varied options available. The dining experience overall is positive with high-quality and tasteful meals being a highlight. The attentive and friendly service further enhances the experience, although occasional slow service and minor inconsistencies in food preparation are noted.
The spacious and comfortable rooms, complete with modern amenities and elegant furnishings, contribute to a delightful stay. Guests particularly appreciate the king-size beds, high ceilings and charming ambiance that align with the manor's historical charm. While there are minor concerns about room darkness in the lodge and occasional issues with cleanliness, the overall impression is of well-furnished, clean and welcoming accommodations.
The staff at Hartsfield Manor are frequently commended for their exceptional friendliness and efficiency. From the reception to the restaurant staff, guests consistently praise their courteous and attentive service, which significantly enhances the positive atmosphere of the hotel.
Beds at Hartsfield Manor receive high marks for comfort with many guests enjoying the large, comfortable king-size options available. While a few guests mention preferences for softer pillows or more spacious beds, the general sentiment is one of satisfaction.
In summary, Hartsfield Manor offers a charming, comfortable stay in a beautiful and tranquil setting, complemented by excellent service and generally positive dining experiences. Its picturesque location, welcoming staff and historic ambiance make it a highly recommended destination for travelers seeking a restful and scenic retreat.
Summary of reviews related to the 'Accessible' category
Sandown Park Lodge offers some commendable features for guests with disabilities, providing appropriately accessible rooms that are both comfortable and convenient. The hotel's prime location near the racecourse and Esher high street ensures easy access to local attractions, adding to the overall convenience for disabled guests. However, there are areas where accessibility could improve. The absence of a lift presents challenges, especially for accessing upper floors, though the staff's willingness to assist with luggage helps mitigate this issue somewhat. The shower setup with the bath being too high and some tight room spaces for wheelchair users, also indicate room for enhancement. The proximity to amenities and thoughtful staff assistance indicate that with some improvements, Sandown Park Lodge could better meet the needs of all its guests.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 21 hotels in and around Leatherhead