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Summary of reviewsThe Holiday Inn Chicago North Shore by IHG, is highly praised for its strategic and convenient location. Nestled in the suburbs of Chicago, the hotel is close to a variety of restaurants, shopping venues and amenities like Dunkin' Donuts and Starbucks. Its proximity to a police station contributes to guests' sense of security. The hotel is also within a 20-minute drive to downtown Chicago, making city attractions easily accessible. Guests find the location ideal for a range of needs and the friendly and helpful staff further enhance this positive experience.
Feedback on the hotel's breakfast is mixed. While some guests appreciated the good breakfast with healthy options and a nice variety of items like pastries, fruits and scrambled eggs, others found it mediocre, overpriced or lacking in variety.
The rooms offer a mixed bag of experiences. Many guests appreciated the spaciousness, amenities like microwaves and flat-screen TVs and highlights such as a heated pool. However, cleanliness was inconsistent with some guests reporting issues like old carpeting, maintenance problems and lingering smoke smells. Though the beds were often described as comfortable, there were instances of dissatisfaction due to their size and condition.
Cleanliness throughout the hotel also garnered varied reviews. While many guests praised the clean rooms, lobby and comfortable beds, others noted areas needing improvement, such as bathroom tiles, hallways and carpets. The pool area received praise for being clean but also had negative comments regarding its upkeep.
The hotel staff is a standout feature, frequently highlighted for their friendliness and helpfulness. From front desk staff to housekeepers and bartenders, the positive interactions with staff contribute significantly to guests’ overall satisfaction.
The indoor pool and hot tub are enjoyed by many guests, particularly families, for their warm water and spacious setting. However, occasional closures and temperature variations were noted as drawbacks.
Parking is generally appreciated for its ample, free options, though some guests found navigating from the parking area to their rooms challenging due to unclear signage.
For families, the indoor, heated pool is a key attraction and the hotel’s location is praised for its convenience. However, the lack of communal spaces for family gatherings and pool temperature issues were minor concerns.
Overall, while the Holiday Inn Chicago North Shore offers many positives such as a convenient location, friendly staff and enjoyable amenities like a heated pool, attention to maintenance and housekeeping could enhance the guest experience.
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