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Summary of reviewsFour Points by Sheraton San Jose Costa Rica enjoys a stellar reputation among travelers, primarily due to its outstanding location. Nestled in Santa Ana, the hotel offers easy access to major spots including Santa Ana, Escazú, Alajuela and downtown San Jose while maintaining a peaceful distance from the chaotic city center. Its proximity to Ruta 27 and the airport enhances convenience, making it a prime choice for those looking to explore local attractions and enjoy nearby dining and shopping options.
The breakfast experience at the hotel is generally well-regarded with guests appreciating the variety and quality of the offerings, including pancakes, toast, eggs, fresh fruit, cereals and yogurts. While there are occasional calls for more variety and minor improvements, the breakfast is often described as delicious and a great start to the day.
The rooms at Four Points by Sheraton San Jose Costa Rica are frequently highlighted for their cleanliness, comfort and spaciousness. Guests find the modern amenities and comfortable beds particularly commendable. However, some visitors noted that aspects of the rooms seem outdated, such as old carpets and the absence of refrigerators, as well as occasional issues with musty smells and noisy air conditioning. Despite these minor drawbacks, the overall room comfort and the welcoming staff contribute positively to the guest experience.
Cleanliness receives mixed reviews. Many guests praise the hotel for maintaining clean and orderly rooms with some highlighting daily cleaning and the helpfulness of the staff. However, there are notable criticisms about inconsistent cleanliness and maintenance, including issues like dirty rooms, musty smells and stained carpets.
The staff at Four Points by Sheraton San Jose Costa Rica consistently earns high marks for their exceptional friendliness and helpfulness. Guests frequently commend the professional, courteous and accommodating nature of the employees with special praise for the front desk and restaurant staff. Despite rare mentions of slow service or unfriendly behavior, the overall sentiment is overwhelmingly positive, enhancing the hotel's reputation for hospitality.
The pool, while clean and visually appealing, receives mixed feedback. Guests appreciate its aesthetic but some find it smaller than expected and the water temperature too cold. Traffic noise around the pool area is another minor concern for some visitors.
Finally, the beds are a standout feature, often described as super comfortable, soft and spacious. Guests frequently highlight the excellent comfort of the beds, although there are occasional remarks about small bed sizes and outdated mattresses.
Overall, Four Points by Sheraton San Jose Costa Rica is highly regarded for its prime location, comfortable amenities and exceptionally friendly staff, making it a favored choice for travelers.
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