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Summary of reviewsNestled in the heart of Livingstone, New Fairmount Hotel and Casino boasts a prime central location that provides guests with an immersive city experience. The hotel is conveniently situated on the main street, offering easy access to an array of restaurants, markets and supermarkets. Just a short distance from local attractions like the Livingstone Museum and the craft market and with Victoria Falls only minutes away by taxi, it serves as an excellent base for tourists. The hotel further enhances travel convenience by offering complimentary airport pick-up and drop-off services.
Guest reviews consistently praise the spacious, clean and comfortable rooms, which feature modern lighting, essential amenities such as air conditioning and refrigerators and well-maintained bathrooms. While some furniture and fixtures are considered outdated, the overall positive impressions of room comfort and cleanliness overshadow these concerns. The on-site facilities, including a nice pool area, receive favorable mentions, though some guests suggest improvements in pool cleanliness and water temperature.
The staff at New Fairmount Hotel and Casino are highlighted as a major asset. Guests frequently commend their friendliness, professionalism and attentiveness with specific team members like duty manager Allan and front desk staff Dwayne, Mwiche and Tasila receiving special mentions for their exceptional service. Housekeeping is also praised for maintaining high cleanliness standards, contributing to a welcoming environment.
Dining experiences at the hotel are generally positive with the dinner service, in particular, receiving acclaim. Guests appreciate the diverse and delicious menu, especially the Indian dishes like the Tiki Masala and T-Bone steak. The staff in the restaurant are also praised for their professionalism and dedication. However, the breakfast service garners mixed feelings. While the quality and taste are acknowledged, concerns about variety, timing and pricing suggest room for improvement.
Although one of the less favorable aspects is the hotel's WiFi, which many found unreliable and cumbersome with its 24-hour validity system, this does not significantly detract from the overall positive experience. Maintaining and enhancing the WiFi quality could further elevate guest satisfaction.
In summary, New Fairmount Hotel and Casino excels due to its optimal city center location, clean and spacious accommodations, outstanding staff service and commendable dining experiences, making it a solid choice for travelers looking to explore Livingstone and its attractions.
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