InfoSummary of reviewsThe Parkway Hotel & Spa is a comfortable and spacious hotel with an excellent location, easily accessible with ample free parking. The hotel's beautiful surroundings, such as the grand park and lovely grounds, make for a peaceful environment for a pleasant stay. The breakfast experience is a mixed bag with some guests raving about the lovely breakfast and impressive selection of options, while others were disappointed with cold food or long wait times. The dinner options available at the hotel varied in quality with some guests enjoying the food in the Lounge, while others found it to be cold and overcooked. The hotel staff are seen as a major asset and contribute to a welcoming and comfortable stay for guests. The cleanliness of the hotel was generally praised by guests, although some areas may need improvement. The spa facilities were described as both good and nice and the swimming pool and hot tub were particularly praised. The beds received mixed reviews with some guests finding them very comfortable, while others thought they were too hard or too soft. Overall, the hotel is considered satisfactory, but not exceptional with some guests feeling that it does not quite measure up to its declared four-star status. Show more
InfoSummary of reviewsThe Priory Hotel, nested in the historic town of Caerleon, enjoys high praise for its exceptional location, which provides easy access to Roman sites and local amenities. Guests are charmed by its beautiful grounds, lovely gardens and the hotel's well-preserved décor.
The dining experience, particularly dinner, is a highlight for many visitors. Guests rave about the high-quality, delicious food and excellent service, often comparing it to Michelin-starred dining. While breakfast receives mixed reviews, many enjoy the fresh, cooked-to-order meals and the generous portions, despite some desiring more traditional offerings.
Accommodations at The Priory Hotel are highly regarded for their comfort and cleanliness. Rooms are described as spacious, tastefully decorated and equipped with modern amenities like Bluetooth radio/speaker sets and high-quality bedding. The hotel’s dedication to cleanliness extends throughout the property with public areas and gardens maintained to high standards.
The staff at The Priory Hotel are frequently lauded for their friendliness, helpfulness and warm hospitality. Guests feel well-cared-for with many mentioning individual staff members who went above and beyond to enhance their stay.
The hotel’s parking facilities also receive positive feedback, appreciated for their ample space, convenience and security. Despite some minor noise issues, the parking experience is generally stress-free and adds to the overall convenience of staying at the hotel.
While the WiFi service and bedding experience receive mixed reviews with some guests pointing out intermittent reception and hard or small beds, the overall guest experience remains positive. The hotel's commitment to providing a welcoming and relaxing environment shines through, despite a few areas needing improvement.
As a three-star establishment, The Priory Hotel exceeds expectations with its historical charm, stylish décor and superior service that rivals higher-rated accommodations. Overall, The Priory Hotel impresses with its superb location, delicious dining, comfortable and clean rooms and attentive staff, making it a memorable and desirable destination for travelers. Show more
