InfoSummary of reviewsCastle Inn is widely praised for its excellent location, situated in a tranquil village setting that offers easy access to various attractions and amenities. Guests appreciate the peaceful environment and convenient proximity to the charming town of Hythe and a celebrated Michelin-starred restaurant. Outdoor enthusiasts can enjoy the picturesque Saxon Shore Way nearby, and travelers find its location strategic for accessing the Euro Tunnel and attending events at venues like Hayne House.
Visitors to Castle Inn frequently laud the friendly and welcoming staff, including commendations for personable hosts like Elaine and team members such as Charlotte. This warmth extends to the breakfast experience, which is a standout feature offering exceptional quality, freshly prepared meals, and generous portions. The dinner options also receive high marks for being fresh, delicious, and well-cooked, with guests enjoying the cozy dining atmosphere.
The accommodations at Castle Inn provide a mix of comfort and functionality, with spacious and cozy rooms, comfortable beds, and clean linens. Although some aspects of the property, such as the bathrooms, require updating, the overall charm and strategic location offer value to travelers. Cleanliness receives mixed reviews; while many guests describe the property as tidy, there are noted areas needing attention.
Positive experiences at Castle Inn are often enhanced by the combination of a charming location, inviting garden area, and the staff's genuine hospitality. The hotel is recognized for its great value, comfort, and the memorable service provided by its attentive team, making it a worthwhile choice for visitors seeking relaxation and a friendly environment. Show more
InfoSummary of reviewsThe Holiday Inn Express Folkestone Channel Tunnel by IHG, has consistently garnered positive reviews for various aspects of its service and facilities, making it a popular choice for travelers using the Eurotunnel. The hotel’s exceptional location, minutes away from the Le Shuttle terminal and near the M20 motorway and Dover ferry port, is frequently highlighted as a major advantage, offering unparalleled convenience for early departures or late-night arrivals. In addition to its prime location, the hotel also provides free parking, enhancing its appeal for guests traveling by car.
Guests commend the cleanliness and comfort of the accommodations, describing the rooms as spacious, spotless and well-equipped with modern bathrooms and comfortable beds. Despite some feedback on minor issues like dated decor and occasional noise, the overall sentiment towards the rooms is positive, indicating a restful stopover experience. Family-friendly amenities, including spacious family rooms and cots for babies, contribute to the hotel’s appeal for those traveling with children or pets.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism, significantly enhancing the guests' experience at the hotel. The reception team is noted for efficient check-ins and courteous service, while the bar and restaurant staff contribute to a pleasant dining atmosphere.
The breakfast service is particularly well-received with guests appreciating the variety and convenience of the buffet-style options available from 6am. Despite minor criticisms regarding the temperature of hot food and limited vegetarian options, the overall quality and convenience of the breakfast service are consistently praised. The dinner offerings receive more mixed reviews with commendations for food quality and reasonable prices tempered by comments on the limited menu choices and occasional shortages of specific items.
The hotel’s WiFi generally meets guests’ needs with many noting reliable and password-protected internet access. Although some reviews mention occasional connectivity issues, the overall impression suggests a satisfactory experience with the WiFi.
In summary, the Holiday Inn Express Folkestone Channel Tunnel by IHG, provides a clean, comfortable and convenient stay, particularly for travelers using the Eurotunnel. The strategic location, combined with friendly staff, satisfactory amenities and positive breakfast experiences, positions it as a top choice for an overnight stop or short visit in the area. Show more
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