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Summary of reviewsHoliday Inn Express Hotel & Suites North Conway by IHG is praised for its prime location nestled in the picturesque landscape of North Conway. Guests appreciate its proximity to a variety of shops, restaurants, and local attractions, making it a convenient choice for travelers. The hotel's location also serves as a gateway for outdoor enthusiasts seeking adventures in the White Mountains. Guests often mention the convenience of nearby dining options and enjoy additional amenities like breakfast, a pool, and a hot tub.
The breakfast experience is highly rated for its quality and variety, with guests complimenting the hot and tasty offerings. The complimentary breakfast adds value to the stay, although some minor inconveniences related to ongoing construction in the breakfast area are noted.
Guest reviews highlight the spaciousness and quietness of the rooms, providing a restful atmosphere. However, the hotel is undergoing renovations, with several reports pointing to outdated rooms and housekeeping inconsistencies, suggesting a need for improvement in cleanliness and maintenance. Despite these challenges, the pool and hot tub amenities are appreciated by those who use them.
Staff at the hotel are consistently praised for their warm and welcoming demeanor, contributing positively to guest experiences. The check-in process is often described as efficient and professional, with specific staff members like Leslie, Kylie, and Sarah receiving commendations for exceptional service.
Bed comfort is another positive note, with many guests finding the beds and pillows to be extremely comfortable, enhancing their stay despite some minor issues with bed-making and personal preferences for mattress firmness.
Overall, while the hotel is noted for its excellent location and friendly staff, it is currently in a transitional phase with room renovations, aiming to enhance comfort and service quality in the future.
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