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Summary of reviewsThe Hilton Mall of Istanbul is highly regarded for its prime and convenient location, especially appreciated by shopping enthusiasts and travelers with quick accessibility needs. Its proximity to the Mall of Istanbul and a nearby metro station provides exceptional ease for retail therapy and exploring various parts of Istanbul. Despite being close to major amenities, the hotel maintains a serene environment, contributing to a comfortable stay.
Breakfast at the hotel is well-received for its richness and quality, including a wide range of breads, cakes and fresh fruits. While some guests call for more variety and freshness, the general feedback leans towards a satisfying breakfast experience. Dinner, however, has received mixed reviews with room service food described as delicious by some but lacking quality and variety according to others.
The rooms are a standout feature, lauded for their spaciousness, modern design and overall cleanliness. Guests appreciate the large, well-furnished spaces with contemporary amenities, although there are occasional reports of cleanliness issues and minor inconveniences like smoking smells and malfunctioning air-conditioners.
Cleanliness across the hotel generally meets high standards with perfectly clean rooms and well-maintained facilities being frequently highlighted. However, there are some inconsistencies, such as unemptied trash bins and insufficient restocking of essentials. The friendly and helpful staff, particularly the cleaning personnel, add to the positive experience by maintaining a polite and efficient service.
Staff at the Hilton Mall of Istanbul are consistently praised for their friendliness, professionalism and attentive service. Many guests mention specific employees for their exceptional service, contributing significantly to the hotel's welcoming atmosphere. Housekeeping and restaurant staff are also recognized for their courteousness and helpfulness.
The fitness center receives favorable comments for its quality and the inclusion of spa services, meeting the expectations of most guests. Parking, while available, requires a fee and has limited space with some guests noting the absence of a dedicated car garage.
The hotel is family-friendly, offering spacious accommodations that ensure a comfortable stay for families. Large family rooms are a notable highlight, although there are suggestions for more variety in the breakfast buffet and additional activities, especially on Sundays.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with positive mentions of the pillows, some report discomfort due to the quality of the sheets and bed cleanliness.
Regarding its five-star rating, the hotel has mixed reviews. Some guests affirm it deserves this rating for living up to Hilton's reputable standards, while others feel it falls short, suggesting a more appropriate four-star rating. Nevertheless, the Hilton Mall of Istanbul offers a luxurious stay with its commitment to cleanliness, modern design and overall excellent service, providing a premium hospitality experience.
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