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Summary of reviewsGarner Hotel Augusta West by IHG boasts several appealing aspects, particularly its strategic location and commendable staff service. Positioned conveniently in Augusta West, close to the interstate, the hotel provides easy access to local attractions, dining establishments, shopping centers, golf courses and Fort Gordon. The area is described as quiet and safe, ensuring a peaceful stay despite the proximity to major roads. The value of the stay is enhanced by the affordability and the availability of food and shopping in the vicinity.
The staff at the hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests often mention particular staff members who went above and beyond to enhance their stay. The overall service is characterized by politeness, efficiency and a welcoming atmosphere.
Although breakfast experiences vary, there are positive remarks about the availability of good, warm options such as bacon and fruit. However, some guests have highlighted issues with food quality, variety and replenishment. The consistency and availability of breakfast items, on occasion, fall short.
When it comes to accommodations, many guests appreciate the cleanliness, spaciousness and comfort of the rooms with amenities like large refrigerators and microwaves often highlighted. The beds, in numerous instances, are lauded for their comfort. However, there are significant concerns regarding housekeeping consistency with reports of cleanliness issues, maintenance problems and unpleasant odors in certain rooms.
Cleanliness in general receives mixed feedback. While many find the rooms clean and welcoming with effective daily housekeeping, others report issues with roaches, mold, dirty linens and unkempt common areas, indicating room for improvement in maintenance and cleaning protocols.
Parking is another favorable aspect with ample and convenient parking spaces generally available, although occasional full parking lots and large vehicles occupying spaces are noted.
The hotel is family-friendly, commonly accommodating families comfortably and providing ample towels and space. While minor issues like toilet leaks and isolated safety concerns are reported, they are outweighed by the overall positive family experiences.
In summary, 'Garner Hotel Augusta West by IHG' offers a convenient, affordable and overall pleasant stay bolstered by excellent service and a family-friendly environment. However, improvements in consistency of housekeeping and breakfast services could enhance the guest experience further.
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