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Summary of reviewsThe Red Roof Inn and Suites Newark - University garners positive feedback for its strategic location and favorable pricing. Guests appreciate its proximity to major landmarks, including the University of Delaware stadium, which makes it convenient for university visitors. Travelers benefit from easy access to Interstate 95, despite occasional traffic challenges. Additional advantages include cleanliness and a pet-friendly policy, which add comfort to the practical benefits of the hotel's well-regarded location.
Room reviews are generally positive regarding cleanliness and comfort. Guests frequently note the spaciousness and well-equipped nature of the rooms, with comfortable beds being a highlight. Though management is working to address issues, some reviews point out shortcomings in maintenance, such as problems with housekeeping, odors, and pests.
Cleanliness overall presents a challenge for Red Roof Inn and Suites Newark - University, with reports of odors, unsanitary conditions, and neglected areas, especially bathrooms and carpets. Exterior safety and cleanliness also raise guest concerns, signifying a need for improvement in hygiene protocols and upkeep across the property.
The staff generally receives praise for their friendliness and professionalism, especially employees like Ijah and J.C. who deliver exceptional service. While staff contribute positively to the motel's ambiance, inconsistent service in dealing with issues and guest requests highlights an area for improvement.
Feedback on beds is mixed, with many guests enjoying their comfort and finding them conducive to rest. However, some concerns revolve around cleanliness and maintenance, including issues such as dirty bedding and mattresses that detract from the overall experience.
In summary, while the hotel stands out for its location and certain aspects like staff friendliness and pet policies, there remains room for improvement in cleanliness, maintenance, and service consistency to fully meet guest expectations.
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