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Summary of reviewsRed Roof Inn & Suites Wilmington – New Castle is primarily praised for its advantageous location. Nestled near major highways, restaurants, stores, gas stations, and a local airport, guests find the hotel ideally positioned for easy access to a variety of destinations and amenities. The area is considered safe, offering an additional comfort layer, while ample parking space enhances convenience for travelers.
The rooms receive mixed reviews, with many guests appreciating the spaciousness and cleanliness, which contribute to a comfortable stay. Positive remarks often highlight the room size and cleanliness, with particular commendations for the bathrooms. While some guests pointed out issues such as odors, mold, and sporadic sightings of bugs, the overall comfort and strategic location help balance these concerns for many guests.
When it comes to cleanliness, feedback is notably mixed, with guests frequently pointing out issues such as stained sheets and towels, odors, and sightings of pests. Despite these concerns, there are instances where guests have found the rooms clean and pleasant, suggesting that experiences may vary significantly.
The hotel staff receive praise for their friendliness and accommodating service, especially those at the front desk. Many guests highlight positive interactions that enhance their stay. However, inconsistent experiences with staff attitudes, including reports of rudeness, sometimes detract from guest satisfaction.
Finally, the hotel's beds are generally reported to be comfortable, contributing positively to guests' overall stay experience. While some mention discomfort due to bed features like thin metal sheets, the majority find the beds satisfactory, enhancing the hotel's appeal alongside its convenient location.
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