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Summary of reviewsExtended Stay America Suites - Norco is generally well-received by guests, particularly for its convenient location and welcoming atmosphere. The hotel is strategically situated near major freeways, making it easily accessible and ideal for travelers visiting local attractions or dining at nearby restaurants. Guests appreciate the hotel's proximity to various amenities, which simplifies access to essentials.
The staff at the Norco location receives consistent praise for their friendliness and dedication to guest satisfaction. Many visitors highlight the team’s professionalism and courteous manner, with particular commendation for Jocelyn at the front desk, who is noted for her exceptional customer service. The staff's eagerness to assist and willingness to resolve any issues contribute significantly to the positive experiences of guests.
Cleanliness is another noted advantage of the hotel. Guests frequently remark on the clean and welcoming environment, particularly valuing the fresh aroma upon entering the property. The rooms are often described as super clean and quiet, which is a substantial benefit for budget-conscious travelers seeking a peaceful environment. However, there are occasional inconsistencies in housekeeping, where some guests encountered issues like stained bedding or sticky floors.
While there are many positive aspects, there are areas for improvement, particularly regarding breakfast and bed comfort. Breakfast offerings do not always meet guests' expectations, with limited variety and the need for self-preparation cited as drawbacks. Additionally, the comfort and quality of the beds receive mixed feedback, with some guests finding them uncomfortable or not as advertised in size. Despite these concerns, the hotel remains an appealing option for travelers, largely due to its excellent location and outstanding service by the staff.
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