Holiday Inn Express Hotel & Suites Cherry Hills by IHG, proved to be a comfortable and relaxing stay for guests. The pool and hot tub were particularly popular with children enjoying them greatly. While some guests noted paint peeling from the walls, this did not detract from their enjoyment. However, breakfast options were limited and the quality of sausages was poor, leading some to believe that more effort could be put in to provide a better breakfast experience for guests despite the challenges presented by Covid-19. Overall, the hotel's amenities provided an enjoyable stay for guests.
Super 8 by Wyndham Omaha Eppley Airport/Carter Lake offers a convenient location, especially for travelers needing quick access to the Eppley Airport. The hotel's proximity to the airport along with a shuttle service is a significant benefit, making travel connections seamless. Guests appreciate its quiet and peaceful setting while still being close to downtown Omaha and major attractions like the Old Market. Additionally, the friendly staff and reasonable pricing enhance its appeal for those with specific needs related to airport accessibility.
The breakfast experience receives mixed reviews. On the positive side, some guests appreciate the early 4 AM start time and find the complimentary waffles and pancake machines convenient and enjoyable. However, many travelers highlight the limited selection, cleanliness issues and poor maintenance of the breakfast area as points for improvement.
In terms of the rooms, they are generally comfortable and spacious with some featuring amenities like a jacuzzi tub and views of Carter Lake. Nevertheless, numerous cleanliness and maintenance concerns persist with reports of unclean rooms, sticky carpets and disrepair of facilities detracting from the overall experience.
Cleanliness remains a significant concern across the hotel with recurring mentions of dirty sheets, filthy carpeting and unclean bathrooms. The smell of mildew and smoke contributes to an unclean atmosphere, affecting both individual rooms and common areas.
The staff receives mixed reviews; while many guests describe the staff as friendly, helpful and accommodating, others note instances of unprofessionalism and lack of attentiveness. Positive remarks often focus on the excellent customer service and quality of the shuttle service.
The beds evoke mixed reactions as well. Some guests find them comfortable and clean, while others encounter problems such as uncomfortable mattresses, stains and outdated bedding. Cleanliness and maintenance issues with the beds are also repeatedly mentioned.
In summary, Super 8 by Wyndham Omaha Eppley Airport/Carter Lake offers a highly convenient location and generally friendly staff, making it a viable option for travelers requiring easy airport access. However, notable issues with cleanliness and maintenance, as well as inconsistent quality in the breakfast service, detract from the overall guest experience.
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