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Summary of reviewsLocated conveniently in the heart of Charleston, Tru By Hilton Charleston Ashley Phosphate offers guests easy access to food, shopping, major highways and the proximity to the airport makes it an excellent choice for travelers. Though it’s situated on a busy street, the variety of nearby dining options, including IHOP and Cracker Barrel, are well appreciated. Many guests commend the hotel's strategic location for its convenience in exploring Charleston’s attractions and nearby beaches. The property itself stands out for its modern styling, cleanliness and pet-friendly policy. Despite occasional remarks about the surrounding neighborhood, the overall sentiment highlights the hotel's accessibility and convenience, providing a quiet retreat just outside the hustle of downtown.
The complimentary breakfast receives generally positive feedback, being described as good, great or excellent by many. Guests appreciate the variety and quality of the options available, such as eggs, bacon, sausages, yogurt, cereal, bagels, fresh fruit and the 24/7 fresh coffee. The pancake maker is a particular favorite, adding a touch of fun. The breakfast area is noted for its cleanliness and regular restocking. Some minor criticisms include the desire for a broader variety, better organization of the buffet layout and extended breakfast hours. Nonetheless, the breakfast is widely seen as a highlight of the stay.
In terms of accommodations, Tru By Hilton Charleston Ashley Phosphate offers modern, clean and comfortable rooms ideal for both short and extended visits. Guests praise the immaculate cleanliness, contemporary design and comfortable beds and pillows. Though some found the rooms a bit on the smaller side, the overall feedback emphasizes the cozy and efficient layout. Amenities such as strong Wi-Fi and clean facilities contribute to a pleasant stay with notable compliments for the clean and spacious bathrooms. Minor issues included the absence of microwaves and occasional problems with water temperature.
The hotel excels in cleanliness, maintaining an impeccable environment described as modern and immaculately clean. Guests frequently highlight the spotlessly maintained rooms and public areas, praising the diligent housekeeping staff. The well-kept ambiance, combined with the modern design, leaves a lasting positive impression on visitors.
The staff at Tru By Hilton Charleston Ashley Phosphate receive glowing reviews for their friendliness, efficiency and helpfulness. Their professionalism and courteous service significantly enhance the guest experience with special commendations for making the atmosphere welcoming and comfortable.
The beds receive positive remarks for their comfort, contributing to restful sleep. Though there are minor areas for improvement regarding bedspreads and pillow quality, guests generally find the beds cozy and conducive to a good night's sleep.
Additionally, the hotel is noted for being pet-friendly with many guests appreciating the comfortable environment for their pets. While some mention the pet fee being a bit high, the clean and safe atmosphere justifies the cost for many.
Overall, Tru By Hilton Charleston Ashley Phosphate offers a modern, clean and comfortable stay with excellent staff service, a convenient location and welcoming amenities for both guests and their pets.
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