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Summary of reviewsPalacio de Pujadas, situated in the heart of Viana, is celebrated for its prime location, historical charm and exceptional service. Nestled in the historic center, it is an ideal spot for exploring both the town and the La Rioja region, particularly appealing to pilgrims on the Camino de Santiago trail. The beautifully maintained old palace enhances the experience with its elegant decor and scenic views, inviting guests to a memorable stay. Proximity to local attractions, cafes, pubs and the nearby city of Logroño further adds to its convenience.
The hotel's breakfast receives mixed reviews. Many guests commend the variety and quality, appreciating the hearty options like scrambled eggs, bacon and gluten-free bread. Nevertheless, some find it lacking in variety and quality with occasional issues like stale items and food scarcity. Despite some criticisms, the overall sentiment remains positive with many finding the breakfast satisfactory.
Dining options at Palacio de Pujadas are well-regarded with the main restaurant, bar and terrace offering good and reasonably priced traditional cuisine. Guests frequently appreciate the excellent breakfast, fabulous chicken paella and the three-course lunch. Although there are occasional complaints about inconsistent service and food quality, the general feedback highlights a pleasant dining experience.
Rooms at the hotel are noted for their spaciousness, comfort and tasteful decor. Many find the historical ambiance delightful with modern comforts like whirlpool bathtubs and large showers adding to the charm. Some rooms offer picturesque views, further enhancing the stay. However, there are mentions of rooms needing maintenance and updates, specifically regarding lighting, ventilation and occasional noise issues. Despite these minor drawbacks, the overall impression of the rooms is positive.
Cleanliness is a consistent highlight at Palacio de Pujadas. The housekeeping staff ensure that rooms and common areas are impeccably maintained, contributing to a pleasant and comfortable stay. Minor cleanliness issues are occasionally noted but do not overshadow the general praise for the hotel's condition.
The staff receive high acclaim for their friendliness, helpfulness and attentiveness. Many guests mention the professional and welcoming attitude of the front desk and reception staff with specific commendations for exceptional service from team members like the concierge. This positive interaction greatly enhances the guest experience.
Family travelers find the hotel particularly welcoming with large family rooms and child-friendly amenities like cribs. The accommodating and attentive staff add to the positive experience, making it an excellent choice for families.
While WiFi service at the hotel is an area requiring improvement with many guests reporting weak or unstable connections, the overall excellence in service helps balance this drawback.
Guests' feedback on the beds is mixed with many finding them comfortable, while others report issues with firmness and noise. Despite these variances, the hotel generally provides a good sleep environment.
For a three-star hotel, Palacio de Pujadas offers good value, comfort and cleanliness. Although room maintenance and breakfast options could see improvements, the warm service and historical charm make it a reliable and budget-friendly choice. Additionally, the hotel makes commendable efforts to accommodate guests with disabilities, offering barrier-free areas despite the historic nature of the building.
Overall, Palacio de Pujadas stands out as a charming, friendly and conveniently located hotel, providing an immersive and enjoyable experience for its guests.
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