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Summary of reviewsThe Best Western PLUS Gran Hotel Morelia is widely appreciated for its prime location, offering easy access to key attractions such as the zoo, convention center, shopping malls and the historic center. Its central yet quiet setting provides a serene atmosphere, complemented by the convenience of ample parking and proximity to various dining and entertainment options. The hotel features spacious and clean rooms, friendly staff and excellent amenities, including gardens and a heated pool, making it a preferred choice for both business and leisure travelers.
The breakfast at the hotel receives high acclaim for its quality, variety and flavor. Guests enjoy a rich buffet with a wide array of delicious dishes and commend the cleanliness and outstanding service. The dining experience is enhanced by live music and both indoor and outdoor seating options, though some mention the cost and occasional crowding.
Dinner at the on-site Confort restaurant is also praised for its delicious and varied menu with highlights including stone oven pizza, pipian and lasagna. While the food quality is well-regarded, the service receives mixed reviews with some guests noting unhelpful waitstaff and cleanliness issues. Nevertheless, the overall dining experience remains positive, especially given the green surroundings and special weekend grill events.
The rooms are often lauded for their spaciousness, comfort and cleanliness. Guests appreciate the well-lit, modern aesthetics and luxurious bedding, though some mention that certain rooms are outdated and may have maintenance issues. Despite these occasional drawbacks, the hotel staff is responsive and provides prompt service, ensuring a pleasant stay.
Cleanliness is a strong point for the hotel with guests frequently praising the very clean rooms and common areas. The hotel's amenities and friendly staff further enhance the overall experience, despite a few isolated cases of maintenance needing attention.
The staff, particularly the cleaning personnel and restaurant waiters, receive high praise for their attentiveness and friendliness. However, the reception staff receives mixed reviews with some guests finding them unhelpful. Overall, the helpful and courteous service of the hotel employees significantly adds to a favorable guest experience.
The WiFi service at the hotel generally meets guest expectations with many commenting on its high speed and reliability. Although some have experienced connectivity issues on certain floors, the overall internet service is satisfactory.
The hotel's gym needs significant improvements with guests noting outdated and non-functional equipment and a poor-smelling environment. The pool, while popular and set in a visually appealing outdoor area, often has issues with water temperature and cleanliness, suggesting a need for better maintenance.
The tennis courts are well-maintained and easily accessible, providing a convenient and enjoyable activity for guests. The parking situation receives mixed reviews; while the ample and secure parking is appreciated, additional fees and limited availability during events pose challenges.
For families, the hotel is a standout, featuring large green areas, a playground and a pool that children particularly enjoy. The family-friendly breakfast buffet and overall pleasant environment make it an excellent choice for family vacations.
In summary, the Best Western PLUS Gran Hotel Morelia offers a comfortable, well-situated and family-friendly stay with excellent service, though some areas like the gym and pool need improvement. The combination of its prime location, quality dining and attentive staff make it a highly recommended choice for travelers.
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