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Summary of reviewsThe SureStay Plus Hotel by Best Western Berkeley Springs receives commendable praise from guests across several categories, notably for its convenient yet tranquil location just outside of town. While some may initially struggle to locate it due to its subtle positioning, many appreciate the peaceful environment it offers away from the busyness of downtown. It provides ideal access to local attractions such as Berkeley Springs and Cacapon State Park, offering a harmonious balance between serenity and convenience, enhanced by reasonable pricing and good service.
Guests highlight the breakfast experience as exceeding expectations, with a diverse selection of items and a clean dining area consistently noted. The breakfast is described as hearty and satisfying, contributing to a positive start to any day. The hotel also stands out for its exceptional cleanliness, with rooms and facilities meticulously maintained. Despite being an older establishment in need of some refurbishment, the cleanliness and upkeep foster a comfortable, quiet retreat.
Visitors frequently commend the staff for their friendliness and professionalism. Staff members, particularly Dolores and Janett, are praised for going above and beyond to ensure guests feel welcome, adding to the warm and inviting atmosphere. The outdoor pool enhances guest experiences with its clean, well-maintained condition and extended usability due to heating. For rooms, cleanliness and comfort are themes, with firm beds and reliable amenities like air conditioning and Wi-Fi being appreciated, though some guests noted minor issues like noise or the need for bed updates.
Overall, the SureStay Plus Hotel by Best Western Berkeley Springs offers a welcoming environment with efficient services, maintaining its appeal as a comfortable lodging option for both short stays and leisurely explorations of the area.
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