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Summary of reviewsFour Points by Sheraton Dar es Salaam New Africa garners commendable reviews across several categories, contributing to a well-rounded and positive guest experience. The hotel's prime location in downtown Dar es Salaam offers convenience, particularly for those visiting the ferry terminal for Zanzibar and easy access to city amenities and the Azam Marine. Though it may be slightly distant from the airport, its central positioning and well-maintained infrastructure make it an ideal base for both business and leisure travelers.
Guests frequently praise the breakfast experience, describing it as delicious and perfect with a vast and varied buffet that caters to different dietary needs, including vegetarians. The quality of the food and the attentive service from the restaurant staff and chef enhances the overall dining experience. Dinner also receives high marks with excellent food quality, variety and attentive service. The seafood restaurant, in particular, is highlighted for its well-prepared dishes. Despite some occasional disappointments and limited menu options in the evening, the overall dining experience is satisfying and considered good value for money.
The rooms are widely appreciated for their spaciousness, cleanliness and modern amenities. Comfortable beds, well-maintained bathrooms and thoughtful comforts contribute to a restful stay. Many guests also enjoy sea views from their rooms, adding to their satisfaction. Although there are occasional minor issues, such as smaller room sizes or the presence of cockroaches, the majority of reviews reflect positive experiences with the accommodation.
Cleanliness is a standout feature of the hotel with guests frequently mentioning the very clean and well-maintained rooms and facilities. This impeccable cleanliness, combined with the diverse breakfast offerings and reliable WiFi, ensures a comfortable stay. Although there are isolated comments about the WiFi speed and some connectivity issues, it generally meets guest expectations.
One of the most highlighted aspects of Four Points by Sheraton Dar es Salaam New Africa is its exceptional staff. Guests frequently commend the friendliness, professionalism and attentiveness of the team with staff members often going the extra mile to accommodate and assist guests. Individual employees, such as Vishal and Pankaj, receive special mentions for their exceptional service.
Overall, Four Points by Sheraton Dar es Salaam New Africa excels in location, cleanliness, dining experiences, room comfort and service, making it a top recommendation for travelers to Dar es Salaam.
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