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Summary of reviewsHoliday Inn Basildon by IHG, receives overwhelmingly positive reviews particularly for its strategic location, accommodating staff and delectable breakfast offerings. Situated in the heart of Festival Leisure Park, the hotel offers guests convenient access to a variety of dining options, entertainment venues and shops. Despite being in a lively area, the hotel provides a tranquil retreat, enhanced by the availability of free parking which guests find highly convenient. Proximity to central London and major roads further boosts its appeal.
Guests consistently commend the breakfast experience as delicious and diverse with both continental and cooked options available. The breakfast area is praised for its cleanliness and the staff, particularly Sue, are highlighted for their exceptional service and attentiveness. This contributes to a positive start to the day for many visitors.
The dinner offerings also receive favorable reviews with guests enjoying quality meals in the restaurant and bar areas and appreciating the pleasant dining options. Although there are occasional remarks regarding limited menu choices and inconsistent quality, particularly with room service, the restaurant staff's attentiveness and service efficiency remain commendable.
The hotel's rooms are described as clean, comfortable and spacious, often equipped with large TVs and huge beds. Some rooms offer lovely views and family-friendly features. Though a number of guests note that certain areas of the hotel could benefit from renovation, the general sentiment is one of comfort and satisfaction with the room facilities.
Cleanliness is another strong point for the hotel with the rooms and public areas frequently noted for being spotless and well-maintained. Friendly and attentive staff contribute significantly to maintaining a high standard in this regard, despite occasional isolated issues.
The staff at Holiday Inn Basildon play a crucial role in enhancing the guest experience, often described as friendly, helpful and professional. Specific team members, such as those in the breakfast service, receive affectionate mentions for their exceptional service.
While the hotel offers free WiFi, guest experiences with internet connectivity vary with some praising its accessibility and speed, while others note issues with reliability and performance. Parking is generally appreciated for its ample space and convenience, though some guests express concerns about the cost.
Family accommodations are highly recommended with spacious family rooms that comfortably host both small and large families. The secure environment and thoughtful amenities make it a favorite for families with additional touches like goody bags for children adding to the appeal.
The hotel's beds are widely praised for their comfort, contributing to restful nights. Although there are occasional reports of worn mattresses or bed bugs, these instances do not detract from the overall positive feedback.
In summary, Holiday Inn Basildon offers a comfortable and well-located stay with highlights including excellent breakfast service, friendly staff and family-friendly features. Some areas, particularly the rooms, could benefit from updates to reach a uniformly high standard.
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