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Summary of reviewsHotel Crystal is situated in an exceptional location in the heart of the town, earning widespread acclaim from guests for its convenience and picturesque views. The hotel offers easy access to the train station and nearby ski lifts, making it an ideal choice for travelers who want to explore both urban and natural attractions. The serene atmosphere and charming architecture enhance the overall experience, alongside friendly staff and a delightful breakfast buffet that assures a pleasant stay.
The breakfast experience is frequently highlighted as a standout feature, with guests praising the abundant and diverse selection of fresh, high-quality items, including regional products. The breakfast service is complemented by friendly and helpful staff, adding to the convenience for those traveling by train. Similarly, the dinner offerings at the hotel are met with high praise for their varied menu, delicious meals, and excellent service. The onsite restaurant, noted for serving some of the best pizza in Engelberg, is a recommended dining option.
Rooms at Hotel Crystal have been recently renovated, providing comfort and style with a touch of modern functionality. Guests often commend the cleanliness and practical design, noting the large rooms often come with pleasant views and balconies. The hotel's wellness area offers a beautiful retreat, enhancing the relaxation experience. Despite occasional noise concerns in specific rooms, the hotel's consistently clean environment and attentive staff further affirm its appeal.
Cleanliness is a top priority at Hotel Crystal, with guests frequently describing the hotel's immaculate condition, both in the rooms and throughout the facilities. The sense of orderliness is coupled with friendly and personable staff who enhance the guest experience with their welcoming demeanor.
The staff is repeatedly praised for their exceptional service, characterized by friendliness and a willingness to go above and beyond to ensure guest satisfaction. Their assistance is made even more valuable by multilingual capabilities, which facilitate communication with Spanish-speaking guests, among others.
Hotel Crystal is notably family-friendly, offering a cozy, welcoming atmosphere perfect for families with young children. A spacious playroom filled with engaging activities and thoughtful touches, like bunk beds, caters well to families looking to create memorable experiences. The hotel ensures guest comfort with amenities such as free electric car charging and occasionally provides upgrades upon arrival, reinforcing its commitment to hospitality.
The bedding at Hotel Crystal receives mixed reviews, with many guests enjoying the comfort of the beds, though a few find the mattresses too hard or narrow for two people. Nonetheless, for those who find the bedding suitable, it contributes positively to the overall comfort of their stay, particularly for shorter visits.
Overall, Hotel Crystal's excellent location, superb amenities, and welcoming atmosphere make it a preferred choice for travelers seeking a pleasant and memorable stay.
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