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Summary of reviewsThe Crown Inn in Stornoway is celebrated for its exceptional location, situated centrally with easy access to the ferry terminal, surrounding restaurants, shops and the serene Lews Castle grounds. Many rooms offer superb views of the harbor and castle, making it a favored choice for guests wanting to explore the town and islands. The hotel also provides convenient parking, enhancing the overall accessibility.
Guests frequently commend the hotel for its breakfast, noting the diversity and quality of options, including a delightful mix of continental and cooked choices starting as early as 5:30 am for early risers. The breakfast experience is further enhanced by the picturesque view from the dining area and the friendly, professional service.
The restaurant at The Crown Inn earns high praise for its high-quality food, especially the outstanding pizzas and burgers. Despite being slightly pricey, the dining experience offers good value with a varied menu catering to vegetarians and gluten-free diets. The inviting atmosphere overlooking the harbor, efficient service and availability of a cozy pub and lounge bar contribute to memorable meals, although temporary closures have occasionally disappointed guests.
Room feedback is mixed with many guests appreciating their cleanliness, comfort and functionality. Family rooms receive high marks for their size and comfort, but individual rooms, though clean, are often described as small and in need of refurbishment. Issues such as dated furnishings and minor maintenance problems have been noted. Public areas, however, are well-decorated and inviting.
Cleanliness is a strong point with numerous reviews highlighting the spotless condition of rooms and public areas. Guests appreciate the hotel's dedication to maintaining a hygienic environment, though minor issues like exterior stains were mentioned.
The Crown Inn staff are frequently praised for their friendliness, helpfulness and professional conduct with several staff members receiving special mentions for their exceptional service. The accommodating and welcoming nature of the staff significantly enhances the guest experience.
Free Wi-Fi is available but often criticized for its inconsistent reliability and speed, particularly in bedrooms. Some guests find it necessary to move to communal areas to access a more stable connection.
The Crown Inn is noted for its family-friendly atmosphere, offering spacious family rooms that comfortably accommodate larger groups and even pets. The hotel’s dog-friendly policies receive commendations with amenities like water bowls, treats and specific dog-friendly rooms contributing to a welcoming environment for pet owners.
Overall, The Crown Inn provides a comfortable, welcoming stay with excellent food, a central location and friendly staff, though improvements in room updates and Wi-Fi connectivity would enhance the experience further.
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