The Grand Naniloa Hotel, a Doubletree by Hilton, is celebrated for its stunning location in a picturesque bay area, offering breathtaking ocean views and easy access to Hilo’s diverse attractions. The proximity to the airport and the convenience of free parking further enhance the appeal for guests exploring the Big Island. The hotel's beautiful garden and welcoming atmosphere complement the natural setting, making it a favored spot for both leisure and business travelers.
Guests enjoy spacious rooms that are clean and well-equipped, featuring captivating sea views and reliable air conditioning. However, some note minor issues such as plumbing noise and limited electrical outlets, indicating ongoing upgrades to improve the guest experience. Despite occasional cleanliness concerns, including neglected balcony furniture, the staff’s responsiveness and willingness to provide room upgrades when needed are appreciated.
The staff at Grand Naniloa Hotel are frequently praised for their warmth, friendliness, and professionalism, contributing significantly to a memorable stay. The genuine hospitality, swift valet service, and added touches like free morning coffee further enhance guests’ satisfaction. Although there are occasional mentions of service inconsistencies, most guests feel well-cared for and valued by the attentive team.
The pool area, while small, offers a scenic ambiance with beautiful surroundings for lounging, adding to the hotel's charm. The valet parking service is recognized for its efficiency and worth, though the challenges of self-parking and the separate parking fee may compel guests to opt for valet service.
Breakfast receives mixed reviews, with positive remarks about food quality and an excellent à la carte menu. However, service inconsistencies and limited food options can detract from the dining experience. Despite these aspects, the overall positive features of the hotel, including its remarkable location and welcoming staff, make it an appealing destination for travelers to Hilo.
Summary of reviews related to the 'Accessible' category
Castle Hilo Hawaiian Hotel receives positive feedback from guests regarding its accessibility. The hotel is noted to be fully accessible and handicap-friendly, featuring essential facilities like ramps and convenient parking. The staff consistently earns praise for their helpful and welcoming demeanor, contributing to an overall pleasant experience. Rooms at the hotel are recognized for their spaciousness and cleanliness with many guests appreciating the good room size and inviting view.
The location of the hotel is a major plus, as it is conveniently close to the airport and easily accessible to various attractions by car, making it a safe and friendly place to stay. The hotel is equipped with a handy water bottle fill station, although it lacks modern amenities like USB charging stations. Despite this minor shortcoming, the general consensus highlights the clean and well-maintained facilities, making it a comfortable and accessible choice for travelers with disabilities.
Summary of reviews related to the 'Accessible' category
The SCP Hilo Hotel receives mixed feedback concerning its accessibility for guests with disabilities. On the positive side, the hotel's proximity to the airport and overall accessibility are highlighted, as are the accessible bathrooms, elevators and public restrooms. Accessible rooms and common areas, as well as the supportive and professional staff, contribute positively to guests' experiences. Housekeeping is also praised for being fine, ensuring the premises stay clean and practical.
However, there are notable drawbacks. The lack of elevators for upper-level stays and inadequate coverage around the pool limit the hotel's overall accessibility. Guests also mention noise issues, highlighting poor soundproofing and disturbances from trucks, which can be disruptive. Furthermore, incidents like a guest falling in front of the hotel driveway suggest potential safety concerns. While certain areas are accommodated well, the mixed reviews reveal that improvements are necessary to make SCP Hilo Hotel fully accessible and comfortable for all guests.