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Summary of reviewsHotel Elephant Park "Grand Royal Pinnalanda" is a favored destination for nature and wildlife enthusiasts, thanks to its prime riverside location. Guests can enjoy stunning views and close encounters with elephants, which come to bathe in the river twice daily, directly from their rooms, the restaurant or even the swimming pool. The tranquility and picturesque landscape make it an ideal spot for relaxation and photography, enhancing its allure for both wildlife observers and those seeking a serene getaway. Proximity to the elephant orphanage adds to the convenience, allowing guests easy access to witness these majestic creatures.
The breakfast experience at the hotel is noted for its variety and deliciousness, featuring both English and Sri Lankan cuisines, along with fresh fruits, juices and made-to-order items such as omelets and pancakes. Dining with a view of the elephants is highlighted as a unique aspect, although some guests mentioned minor issues like a lack of food covering and occasional non-replenishment of buffet items.
Dinner experiences are mixed with many guests appreciating the tasty and well-prepared meals against the backdrop of the river. Specific dishes like soups and fried rice with chicken receive notable praise. However, some critiques include limited menu options, occasional cold food and early dining hours. Despite these, the overall dining experience remains positive, largely due to the extraordinary setting and reasonable prices.
Guest rooms are generally clean, comfortable and equipped with basic amenities such as air conditioning and kettles. Rooms with balconies offer captivating river views and direct elephant sightings, which are highly appreciated. While some reviews pointed out that the rooms and furnishings could use a bit of updating, the value for money and the stunning vistas often compensate for these minor drawbacks.
Cleanliness across the hotel receives mixed feedback. Many guests found the rooms and the premises clean and well-maintained, but some noted specific issues like mold in bathrooms and inconsistent housekeeping. However, the hotel's cleanliness is generally satisfactory, contributing to a comfortable stay.
The hotel's standout feature is its staff, frequently praised for their friendliness, helpfulness and professionalism. Notable members and the management team draw special commendations for their dedication and exceptional service, enhancing the hotel’s hospitable ambiance.
WiFi service at the hotel is a bit inconsistent. While some guests experienced reliable and speedy connections, others faced slow speeds or limited access, particularly during peak times. Nonetheless, the hotel offers complimentary WiFi as part of their services.
Parking facilities are ample and convenient with a large parking lot and assistance available for transportation needs. The hotel also arranges transfers and small trips, making it an accessible choice for those driving to the location.
Families find Hotel Elephant Park "Grand Royal Pinnalanda" an excellent choice with family rooms offering great views and spacious comfort. The hotel’s location near elephant bathing spots provides an educational and enjoyable experience for children, complemented by child-friendly breakfast options and a delightful swimming pool. Babysitting services add to the convenience for parents.
The beds generally receive positive feedback for comfort and cleanliness, although there were occasional comments on bedding issues like pillow quality and mattress firmness. Overall, guests found the beds conducive to a restful stay.
As a quintessential three-star hotel, Hotel Elephant Park "Grand Royal Pinnalanda" offers good value for money with necessary amenities and a comfortable stay. Its exceptional location and wildlife experiences, combined with attentive service and reasonable pricing, make it a recommendable choice for travelers, especially for those who seek a unique and memorable stay amidst nature and wildlife.
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