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Summary of reviewsHotel Santa Maria de las Aguas Peñol is celebrated for its tranquil location, perched about 20 minutes from downtown and El Peñol, providing a serene escape in the heart of nature. The picturesque views from the rooms, pool and restaurant—especially of the reservoir and iconic Peñol Rock—are frequently highlighted by guests, emphasizing the breathtaking vistas at sunrise and sunset. The setting is complemented by well-maintained facilities, including a heated pool and common areas, contributing to a relaxing and enjoyable atmosphere. The hotel's proximity to tourist attractions like La Roca and Guatape further enhances its appeal, making it a favored choice for anniversaries and special occasions.
The hotel's breakfast garners high praise for its delicious and abundant offerings with great coffee and hot chocolate enhancing the experience. Though some guests mention a desire for more variety and better seasoning, the overall consensus is that the breakfast is satisfying and generous, paired with beautiful views that add to the dining enjoyment.
Dinner experiences receive mixed reviews; while many commend the high-quality and tasty à la carte options, others criticize the limited variety and high prices. The service quality in the restaurant also varies with some guests experiencing slow service. Nonetheless, the beautiful setting and service from attentive staff members elevate the dining experience for many.
Rooms at the hotel receive mixed feedback. Guests appreciate the cleanliness and excellent showers, along with the scenic views from some rooms. However, there are several areas for improvement, including room size, modernization and maintenance. Issues such as faulty fixtures, musty odors and inadequate amenities like air conditioning and ventilation are noted. Privacy concerns and the infrequent changing of linens and towels also detract from the overall experience.
Cleanliness across the hotel garners mixed opinions. While many praise the well-maintained facilities and clean rooms, others report issues like humidity, damp smells and occasional insect infestations. Inconsistent room cleaning services further highlight the need for improved housekeeping standards.
The staff at Hotel Santa Maria de las Aguas Peñol are generally described as friendly, attentive and helpful, significantly enhancing the guest experience. However, mixed reviews about the reception staff's professionalism indicate an area for improvement in front desk operations.
WiFi connectivity is another point of contention. While the internet service in common areas is generally well-received, many guests report unreliable WiFi in the rooms, suggesting a need for better coverage and speed throughout the hotel.
The gym receives positive feedback for being clean and well-equipped, although occasional flooding from locker room showers presents an inconvenience. The pool area, praised for its cleanliness, scenic views and comfort, stands out as a highlight of guests’ stays, despite minor setbacks concerning pool service and towels.
Parking facilities are a noted pain point with guests finding the area narrow, poorly managed and far from the rooms. Enhancing the parking experience could significantly improve overall guest satisfaction.
Finally, the hotel is lauded as a family-friendly destination, offering numerous activities for both children and adults. The heated pool and children's park are particularly appreciated, contributing to memorable family experiences in a charming and tranquil setting.
Overall, Hotel Santa Maria de las Aguas Peñol delivers a blend of excellent facilities, superb service and a sublime natural environment, making it a recommended destination for a peaceful retreat away from the hustle and bustle, especially for families seeking a serene getaway.
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