Info
Summary of reviews### Mercure Reims Parc Des Expositions General Review Summary
Mercure Reims Parc Des Expositions is strategically situated on the outskirts of Reims, providing excellent access for travelers, especially those driving, due to its proximity to major motorways. The hotel's location in an industrial zone offers convenience for exploring the Champagne region and its famous houses. Although it's far from the city center, a nearby bus stop and ample free parking enhance its accessibility. The tranquil setting ensures a peaceful stay free from traffic noise.
The breakfast at the hotel is a highlight for many guests, praised for its extensive variety, high quality and plentiful fresh local products. The buffet format is well-received and the possibility to dine on the terrace adds to the positive experience. Despite occasional complaints about specific items or cleanliness, the breakfast largely lives up to guests' expectations.
The on-site restaurant garners mixed feedback. While many appreciate the delicious and reasonably priced dishes and the fun ambiance, some note issues with meal quality, service efficiency and menu limitations. Despite these drawbacks, the dining experience remains satisfying for many with the Art'Doise restaurant next door also recommended for its high-quality food.
Guest rooms are generally spacious, clean and comfortable, fulfilling the expectations for a pleasant stay. However, improvements are needed in areas such as air conditioning, insulation and room maintenance. Despite these minor issues, guests frequently praise the comfortable beds, contributing to an overall restful experience.
Cleanliness in the hotel receives mixed reviews. While many guests find the rooms impeccably clean and well-maintained, some point out issues in specific areas, such as dirty carpets and outdated bathrooms. Nonetheless, the modern and tidy appearance of most rooms enhances the overall value and appeal.
The staff are a significant asset to the hotel, frequently praised for their friendliness, efficiency and professional service. The welcoming and helpful nature of the reception and restaurant teams contributes positively to the guest experience, although there are occasional mentions of less favorable interactions.
The hotel's free wifi service is generally reliable and appreciated by guests, though a few note connectivity issues and security concerns. Additionally, the pool is a well-liked feature, often highlighted for its cleanliness and pleasant setting, despite some preferences for a larger pool or more sunbeds.
Parking facilities are highly praised for being ample, secure and convenient with options for electric car charging adding to guests' satisfaction. This aspect is particularly valued by travelers with vehicles.
Mercure Reims Parc Des Expositions stands out as a family-friendly hotel with amenities and services that cater well to children and parents alike. The availability of family rooms, thoughtful touches like meal preparations for late arrivals and various activities for kids make it a favored choice for families exploring the region.
Comfortable and high-quality bedding is frequently noted, contributing significantly to a restful stay. However, some guests find the hotel's four-star rating debatable, citing a lack of expected amenities and occasional cleanliness issues. Nevertheless, the hotel remains a viable option for both short stopovers and longer stays, providing sufficient amenities and a welcoming atmosphere, particularly for business and family travelers.
Show moreRead review summaries for all categories
Categories
